What are the responsibilities and job description for the Customer Service Specialist position at Apollo Professional Solutions?
Job Description
Candidate must be local and be onsite and if they preform there is a possibility to be hybrid in the future.
Department Overview :
Channel Operations mission is to ensure that the right product gets to the right place at the right time.
Position Overview :
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects.
The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Key Responsibilities :
Provide a high level of customer service
- Act in accordance with company policy
- Provide full time phone coverage (shift to be determined by management)
- Suggest new programs and or projects to promote customer service
- Determine appropriate action to take to resolve customer issues
- Determine when it is appropriate to escalate customer issues to management
- Work with Finance, Product Distribution and Customers to resolve disputes
- Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
- Stay informed of current industry practices / trends
- Participate in the development and maintenance of department defined quality standards and measures
- Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
- Support corporate values
- Remain flexible to ever changing customer needs and requirements
Order Management
Administer customer return process
Support GNE Sales initiatives
Work as part of an effective team
The successful candidate will demonstrate key competencies listed below critical to this role :
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
Meet Your Recruiter
Nikhil Patel
var isBannerImage = ''; / / if isBannerImage is empty or undefined if(isBannerImage''){ jQuery('.jb-recruiter-profile-picture').css('left', '0'); jQuery('.jb-recruiter-profile-picture').css('bottom', '0'); }
