What are the responsibilities and job description for the Inbound Call Center position at Apollo Technology Solutions LLC?
Title: Inbound Call Center
Location: Indianapolis, IN (Onsite)
Duration: 12 Months
Type: Contract
Job Description
DIFFICULTY OF WORK
RESPONSIBILITY
PERSONAL WORK RELATIONSHIPS
Location: Indianapolis, IN (Onsite)
Duration: 12 Months
Type: Contract
Job Description
- Answer all 800 calls in a timely manner. Record on Client Contact forms.
- Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available.
- Take calls from counselors regarding availability and/or supplies.
- Complete data entry each day including Client Contacts
- Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
- Inform the Office Manager when supplies of materials are low
- Put away all deliveries in an orderly manner.
- Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
- Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). Forward call back messages to Volunteer Supervisors at the end of the day.
- Put together new counselor training materials and other training materials requested by Trainers. Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
- Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
- Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
- Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner.
- Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information.
- Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
- Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels.
- Contacts are for the purpose of relaying and giving information and making referrals.
