What are the responsibilities and job description for the ServiceNow Administrator position at Apollo Technology Solutions LLC?
Title: ServiceNow Administrator
Location: Atlanta, GA (Occasional Onsite)
Duration: 6 Months
Type: Contract
Note: ITIL Foundation & ServiceNow Administration Certification required.
Job description:
Required Skills:
Location: Atlanta, GA (Occasional Onsite)
Duration: 6 Months
Type: Contract
Note: ITIL Foundation & ServiceNow Administration Certification required.
Job description:
- Assists in developing standard IT configuration and asset management methodology
- Develop CMDB policy, processes, and knowledge base
- Conduct reporting on configuration audits and reconciliation
- Maintains CIs to ensure CMDB accuracy and completeness
- Drives visibility on process adherence and compliance improvement opportunities
- Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
- Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
- Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
- Create and document requirements for efficient process design that includes selfservice options with limited manual effort
- Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
- Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
- Draft technical process documentation.
Required Skills:
- Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
- ITIL Foundation & ServiceNow Administration Certification.
- Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
- In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).
- Certified Implementation specialist – ITSM, Certified Implementation Specialist.
- Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service
- Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)
- ITIL Foundation certified or related experience.
- Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS)
