What are the responsibilities and job description for the Central Customer Service Technician position at Apotheco, LLC?
Summary: Self-motivated, efficient, responsible multitasker to join our team. Candidate will communicate with patients to effectively provide medications, pull and package prescriptions, bill and charge credit cards and update patient information in the system. Help in the management of other technician staff and coordinating inventory with the pharmacist.
Education/Experience:
High School Graduate (or equivalent) is required. Pharmacy Technician for at least 3 to 4 years is required.
Previous experience in pharmacy or other related Healthcare fields.
Duties and Responsibilities include the following. Other duties may be assigned.
- Process/navigate prescriptions using computer software quickly and efficiently
- Perform high call volume to coordinate patient deliveries.
- Keep central pharmacy clean and organized.
- Complete insurance verification.
- Apply manufacturers coupons if applicable.
- Help the pharmacist in queue management to create efficiencies.
- Assist in management and training of other pharmacy technicians.
- Actively monitor that proper billing procedures are being implemented.
- Have outstanding customer service skills
- Be able to work in an independent environment
- Take directions and initiatives from Lead Central Technician and DOCO
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be able to manage other technician tasks. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Strong analytical and critical thinking skills. Ability to comprehend and apply principles of basic math while analyzing data and generating reports.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft products
Information Security Expectations:
While performing the duties of this job, the employee is required to abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties.
Knowledge, Skills and Other Abilities:
- Time management skills
- Excellent written and oral communication skills
- Demonstrated ability to handle confidential information appropriately
- Positive work attitude
- Willingness to learn and grow
- Customer service skills
- Ability to multi-task and have strong detail-oriented skills
- Ability to work well with various personalities
- Ability to provide after hour support
- Teamwork
- Independent and self-motivated
- Ability to accomplish goals with little to no supervision
- Participate in continuous quality improvement activities
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.
Must have 1 year of Pharmacy Technician experience.
Pioneer Software is recommended but not required.
