What are the responsibilities and job description for the Customer Service Manager - SUA position at APP Jet Center Stuart?
Customer Service Manager
APP Jet Center Stuart
We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction.
Responsibilities:
Customer Service
- Supervise lobby area and phone communications to ensure quality service.
- Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary.
- Assist customers and address issues during peak activity periods.
Customer Desk Coordination
- Coordinate customer handling during high operational periods.
- Monitor vehicle movements and manage issues promptly.
- Ensure effective communication between desk and ramp staff.
- Verify accuracy of data input and billing of ancillary services.
Invoice Monitoring
- Review invoices before forwarding to accounting.
- Monitor transient hangar invoicing and address issues promptly.
- Identify root causes of invoice errors and provide staff training as needed.
- Review invoice cancellations and implement corrective actions.
Services Accounts Receivables
- Review accounts receivable with GM weekly, addressing payment collection and account issues.
- Ensure proper setup of new accounts and communicate relevant information to staff.
- Address new client needs and update customer records accordingly.
Training
- Train new CSRs and assist in training new line techs on procedures and systems.
- Review training materials regularly to ensure compliance and effectiveness.
Qualifications:
- Proven experience in customer service management role.
- Strong leadership and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite and customer service software.
Benefits:
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.