GUARDIANSHIP CASE MANAGER

GUARDIANSHIP CASE MANAGER

REPORTS TO: GUARDIANSHIP PROGRAM DIRECTOR

POSITION REQUIREMENTS: The Guardianship Case Manager shall have received a Bachelor’s Degree in social work, case management, mental health, nursing, health care or other human services field or a related field or equivalent training. Two or more years relevant work experience in program management, supervision in social services or related field.

SUMMARY: Under the immediate supervision of the Guardianship Program Director, he/she shall provide guardian case management services to eligible clients and also provide education to the public and individuals about guardianship services and alternatives available in the community. The Guardianship Program will be available in Buchanan, Dickenson, Russell and Tazewell Counties. Will share 24/7 on call duties.

DUTIES AND RESPONSIBILITIES:

• Obtain necessary information and documentation through interviews, etc. with the client and other pertinent persons, in order to provide multi-disciplinary panels with information required to determine eligibility. Once client is eligible, case manager will provide necessary updates to guardianship director and/or multi-disciplinary panel(s).
• Advocate for less restrictive alternative to guardianship. Assist in raising public awareness regarding guardianship and its alternatives.
• Maintain and strengthen collaborative relationships with human services agencies and the legal court system.
• Must attend court proceedings.
• Assist Guardianship Program Director in forming and working with Multi-Disciplinary Panels that will formulate/utilize policies, advise management and review individual cases.
• Will share 24/7 call with Program Director and/or other designees.
• Maintain complete records and statistical information.
• Participate and attend required training, agency-wide staff meetings, payroll meetings, etc.
• Must report all accidents, incidents, safety hazards or unsafe conditions to Executive Director.
• Must travel extensively.
• Perform other duties as may be assigned by the Guardianship Program Director.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Public Guardian Program.
• Knowledge of personal computers.
• Good interpersonal communication skills.
• Good analytical and problem-solving skills.
• Good organizational skills.
• Knowledge of the principles of human behavior and interpersonal relationships.
• Skill in interviewing techniques.
• Knowledge of general principles of record documentation.
• Skill in observing, recording and reporting human behavior.
• Skill in identifying and documenting a consumer’s needs for resources, services and other assistance.
• Skill in identifying services within the established services system to meet the consumer’s needs.
• Coordinating the provision of services by diverse public and private providers.
• Ability to demonstrate a positive regard for consumers and their families.
• Ability to be persistent and remain objective.
• Ability to work as a team member, maintaining effective inter and intra agency working relationships.
• Ability to communicate effectively, verbally and in writing.
• Ability to develop a rapport and to communicate with different types of persons from diverse cultural backgrounds.
• Ability to interview.
• Must demonstrate and maintain good work ethics.