Behavioral Health Care Manager

Appalachian Mountain Health (AMH) is a Federally Qualified Health Center (FQHC) that provides comprehensive primary care to low-income, medically underserved and uninsured populations. AMH's mission - to provide culturally competent, high quality healthcare to the medically vulnerable population in western North Carolina - is rooted in a primary care and preventive services medical home model with fees for services adjusted on the basis of a patient's ability to pay.

Job Summary :

The primary responsibility of the Substance Use Care Manager is to assist the SAIOP Counselor with the coordination of services across all levels of client care. The Substance Use Care Manager will support the needs of clients in addiction recovery through providing care coordination through the different levels of care, and assisting clients in gaining access to social determinants of health needs. Individual applicants with experience working within the mental health and substance use treatment field are preferred.

Key Responsibilities :

• Prepare for and receive referrals into the program through maintaining a direct connection to all referral partners, including Vaya, RHA, Supported Detox, and Inpatient treatment programs, such as, Cherokee Indian Hospital, The Balsam Center, ADATC, etc.
• Responsible for coordination of services to assist clients in increasing stability factors in their lives through accessing community resources; including but not limited to Medicaid Applications, financial services, supportive shelter, transportation, and food resources such as SNAP, WIC, TANF, and community food banks.
• Support patients in accessing care resources including referrals to behavioral health programming, dental care, and referring to supportive programming like Detox, Recovery Services, and Crisis Services when appropriate.
• Support clients by reminding them of scheduled group therapy and other appointments, tracking SAIOP hours and support referral to step down services.
• Encourage patients to achieve self-efficacy acting as a liaison to community resources allowing patient to take over self-advocating once initial contact has been made.
• Maintain timely, accurate, and patient specific documentation within the patient's medical record for each unique encounter with a patient.
• Works in collaboration with AMH teammates to provide excellent wrap around services to enhance patient care.
• Adhere to AMH 's policies and procedures; and supports an environment based in mutual respect, using ethical communication with staff and patients.
• If a Substance Use Care Manager arrives at this position with experience as a Peer Support Specialist they will utilize their lived experience for the specific purpose of establishing trust in a professional therapeutic relationship to help the patient feel safe in navigating in their own recovery journey.
• When utilizing Peer Support Interventions, the Substance Use Care Manager will adhere to evidence-based interventions including, but not limited to, WRAP, Motivational Interviewing, and Seeking Safety.
• Will attend all mandatory AMH meetings, and Behavioral Health Team meetings.

Requirements

KNOWLEDGE & SKILLS :

Education :

Experience :

PHYSICAL DEMANDS AND WORKING CONDITIONS

Compensation will be commensurate with experience and education. The position is full-time (40 hours per week), hourly and not exempt from some provisions of the Fair Labor Standards Act (FLSA). The position will be eligible for benefits (e.g. medical, dental, life, short- and long-term disability, retirement) and report to the Community Program Supervisor.

AMH is an equal opportunity employer. We value a diverse workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.