Clinical Education Specialist

Description

Title: Clinical Education Specialist

Appalachian Mountain Health (AMH) is a Federally Qualified Health Center (FQHC) that provides comprehensive primary care to low-income, medically underserved and uninsured populations. AMH’s mission - to provide culturally competent, high quality healthcare to the medically vulnerable population in western North Carolina - is rooted in a primary care and preventive services medical home model with fees for services adjusted on the basis of a patient’s ability to pay.

Essential Duties & Responsibilities

The Clinical Education Specialist for Primary Care Medical Assistant Training is responsible for designing, developing, and delivering comprehensive training programs to ensure that medical assistants in primary care settings are equipped with the necessary skills and knowledge to provide high-quality patient care. This role will involve collaborating with healthcare professionals, curriculum development, conducting training sessions, and assessing the effectiveness of training programs.

Key Responsibilities

• Curriculum Development:
• Collaborate with subject matter experts to develop and update training curriculum for primary care medical assistants.
• Design instructional materials, including presentations, manuals, and online resources.
• Ensure training materials align with industry standards, regulations, and best practices.
• Training Delivery:
• Conduct training sessions for medical assistants, including both classroom and hands-on practical instruction.
• Monitor and assess participants' progress and adapt training methods as needed.
• Provide guidance and support to trainees to ensure their understanding and competence in primary care procedures.
• Clinical Skills Training:
• Instruct medical assistants on clinical skills, including patient assessment, vital sign measurement, medical history collection, clinical documentation, and laboratory procedures.
• Emphasize the importance of evidence-based practice, infection control, patient confidentiality, customer service, and ethical practices.
• Administrative Duties:
• Maintain training records and documentation of trainee progress.
• Coordinate scheduling, logistics, and resources for training programs.
• Assist in the recruitment and orientation of new medical assistant trainees.
• Continuous Improvement:
• Stay current with developments in primary care and medical assisting by attending workshops, conferences, and engaging in ongoing professional development.
• Solicit feedback from trainees and healthcare providers to continuously improve training programs.
• Compliance and Quality Assurance:
• Ensure that training programs comply with relevant regulations and industry standards.
• Conduct audits and assessments to maintain high-quality training standards.
• Collaboration:
• Collaborate with healthcare providers, physicians, and other medical professionals to align training with the needs of the organization.
• Build strong relationships with internal and external stakeholders.
  
  

Requirements

ADDITIONAL DUTIES (as needed)

Knowledge & Skills

• Excellent interpersonal skills in one on one, group, and community settings
• Ability to plan, schedule and coordinate
• Effective management of multiple duties and responsibilities
• Sound leadership and judgment
• Excellent communication skills in person, on the phone and in written communications
• Flexibility in a rapidly growing and changing work environment
• Strong attention to detail
• Exceptional customer service skills
• Ability to maintain confidentiality of financial and clinical information
• Excellent listener
• Demonstrates initiative
  
  

Required Qualifications

• Associate's degree in a healthcare-related field (preferred).
• Certified Medical Assistant (CMA) credential or equivalent experience (required).
• Previous experience in clinical education, training, or teaching.
• Strong knowledge of primary care procedures, medical terminology, and healthcare regulations.
• Excellent communication and presentation skills.
• Detail-oriented with strong organizational, documentation, and time management skills.
• Ability to adapt to different learning styles and levels of experience.
• Proficiency in computer applications and e-learning platforms.
  
  

The Clinical Education Specialist plays a crucial role in ensuring that medical assistants in primary care settings are prepared to deliver high-quality patient care. The successful candidate will contribute to the development and growth of the organization's healthcare workforce, ultimately improving patient outcomes and satisfaction.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Standing on your feet while training for long periods time
• 50 – 75% Regional travel, sitting in a vehicle while driving to various site locations within Western North Carolina
• Ability to sustain concentration in a noisy and fast-paced environment
• Possible exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
  
  

Compensation will be commensurate with experience and education. The position is full-time (40 hours per week), hourly and not exempt from some provisions of the Fair Labor Standards Act (FLSA). The position will be eligible for benefits (e.g. medical, dental, life, short- and long-term disability, retirement) and report to the Director of Clinical Services.

AMH is an equal opportunity employer. We value a diverse workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.

Job Type: Full-time