What are the responsibilities and job description for the Patient Access Manager position at Appalachian Regional Healthcare (ARH)?
Overview
The Patient Access Manager is responsible for managing and overseeing the efficient functioning of patient
access services in a healthcare facility or hospital. The Patient Access Manager works in collaboration with other
healthcare professionals to ensure patients receive timely, efficient, and effective services.
Responsibilities
Oversees all registration, pre-registration, scheduling, pre-authorization/pre-certifications, referrals/orders,
switchboard, financial counseling, and insurance/benefits eligibility team.
Develop policies, standards, and procedures for patient access services to ensure compliance with regulatory
requirements and best practices.
Monitor and analyze departmental performance metrics to identify areas for improvement and implement
changes to optimize efficiency and quality of services.
Supervise and train the patient access staff, ensuring they understand policies and procedures and have access
to necessary resources for optimal job performance.
Respond to and resolve patient complaints and inquiries related to patient access services.
Collaborate with other healthcare professionals to ensure resources are utilized effectively to meet patient needs.
Completes charge reconciliation, late charge additions, and unfinalized review of billing.
Completes billing for clients and follows up on these accounts.
Review denials that are specific to authorizations, eligibility, registration, needing more information, etc. that are
assigned by the Central Billing Office and Meditech.
Complete and track all appeals that are related to front office functions.
Verify that all scheduled services have authorizations, as needed.
Establish point-of-service collection goals for the registration staff.
Resolve assigned tasks.
Resolved assigned account checks.
Assist hospital departments with removing and adding charges.
Work the return to client file as assigned by the Meduit for resolution.
Check and work mail.
Quality Assurance checks of consent forms, cards, and insurances are verified.
Assist other departments as needed with claim resolution.
Work the assigned PAD functions, as needed.
Qualifications
EDUCATION
High School Diploma Required
Experience
Bachelor's Degree Business, Finance, or Related Field Preferred
4-6 years experience.
Minimum of 5 years of experience in patient access or related field, with at least 2 years of supervisory or management experience required.
Knowledge, Skills, & Abilities
Knowledge of healthcare regulations, insurance requirements, privacy standards,
and facility policies.
Experience with electronic health record (EHR) systems, practice management
software, and patient data management tools.
Excellent organizational, leadership, communication, problem-solving, and
interpersonal skills.
Ability to work collaboratively with other healthcare professionals, patients,
families, and caregivers.
Strong attention to detail, accuracy, and quality control.
The Patient Access Manager is responsible for managing and overseeing the efficient functioning of patient
access services in a healthcare facility or hospital. The Patient Access Manager works in collaboration with other
healthcare professionals to ensure patients receive timely, efficient, and effective services.
Responsibilities
Oversees all registration, pre-registration, scheduling, pre-authorization/pre-certifications, referrals/orders,
switchboard, financial counseling, and insurance/benefits eligibility team.
Develop policies, standards, and procedures for patient access services to ensure compliance with regulatory
requirements and best practices.
Monitor and analyze departmental performance metrics to identify areas for improvement and implement
changes to optimize efficiency and quality of services.
Supervise and train the patient access staff, ensuring they understand policies and procedures and have access
to necessary resources for optimal job performance.
Respond to and resolve patient complaints and inquiries related to patient access services.
Collaborate with other healthcare professionals to ensure resources are utilized effectively to meet patient needs.
Completes charge reconciliation, late charge additions, and unfinalized review of billing.
Completes billing for clients and follows up on these accounts.
Review denials that are specific to authorizations, eligibility, registration, needing more information, etc. that are
assigned by the Central Billing Office and Meditech.
Complete and track all appeals that are related to front office functions.
Verify that all scheduled services have authorizations, as needed.
Establish point-of-service collection goals for the registration staff.
Resolve assigned tasks.
Resolved assigned account checks.
Assist hospital departments with removing and adding charges.
Work the return to client file as assigned by the Meduit for resolution.
Check and work mail.
Quality Assurance checks of consent forms, cards, and insurances are verified.
Assist other departments as needed with claim resolution.
Work the assigned PAD functions, as needed.
Qualifications
EDUCATION
High School Diploma Required
Experience
Bachelor's Degree Business, Finance, or Related Field Preferred
4-6 years experience.
Minimum of 5 years of experience in patient access or related field, with at least 2 years of supervisory or management experience required.
Knowledge, Skills, & Abilities
Knowledge of healthcare regulations, insurance requirements, privacy standards,
and facility policies.
Experience with electronic health record (EHR) systems, practice management
software, and patient data management tools.
Excellent organizational, leadership, communication, problem-solving, and
interpersonal skills.
Ability to work collaboratively with other healthcare professionals, patients,
families, and caregivers.
Strong attention to detail, accuracy, and quality control.
