What are the responsibilities and job description for the ePMO Program Manager position at Appalachian Regional Healthcare, Inc.?
Overview:
We are seeking an experienced and highly skilled Program Manager with at least 7 years of project and program management experience - including a minimum of 3 years within the healthcare industry - to join our team.
The Program Manager will be responsible for overseeing multiple interrelated projects that support enterprise-wide strategic goals. The ideal candidate is a dynamic leader with exceptional organizational, problem-solving, and stakeholder engagement skills, ensuring programs are executed efficiently, risks are proactively managed, and teams are aligned to deliver measurable outcomes.
Responsibilities:
Objectives of this Role
- Lead the execution of strategic healthcare programs that deliver enterprise-wide impact.
- Provide leadership and guidance to project teams, fostering a collaborative and high-performance work environment.
- Use metrics and data visualization to report program performance and support informed decision-making.
- Develop and implement program management methodologies and best practices to drive operational efficiency.
- Contribute to the establishment of standardized processes, tools, and templates to ensure compliance with company policies and healthcare regulations.
Responsibilities:
Program Leadership & Execution
- Oversee multiple interrelated projects within a program, ensuring alignment with business goals and healthcare industry regulations.
- Develop comprehensive program roadmaps that identify dependencies, risks, and key milestones.
- Ensure programs remain within scope, timeline, and budget through proactive management and timely corrective actions.
- Foster adaptable execution using agile, hybrid, or waterfall methodologies as needed.
Stakeholder Engagement & Communication
- Collaborate with executives, clinical leaders, IT teams, and external partners to align program objectives with organizational strategy.
- Develop and present program status reports, dashboards, and financial summaries to leadership teams.
- Act as the primary liaison between project teams and senior leadership, ensuring seamless communication and effective issue escalation.
- Lead cross-functional meetings, steering committee sessions, and program reviews to drive engagement.
Risk Management & Problem-Solving
- Identify, assess, and mitigate risks, dependencies, and bottlenecks that could impact program success.
- Implement robust risk management frameworks to proactively address challenges before they escalate.
- Leverage predictive analytics and data-driven insights to optimize program performance.
Process Improvement & Innovation
- Drive continuous improvement initiatives to enhance program efficiency, governance, and compliance.
- Utilize advanced analytics, AI-driven forecasting, and automation tools to refine program management practices.
- Standardize processes and documentation across projects to ensure consistency and adherence to best practices.
Team Leadership & Development
- Mentor and coach project managers and teams, fostering a culture of collaboration and professional growth.
- Ensure teams are equipped with the necessary tools, training, and resources to succeed.
- Promote active listening, conflict resolution, and strategic thinking across all program activities.
Required:
- 7 years of experience in program and project management, with at least 3 years in the healthcare industry (payer, provider, biotech, pharma, or life sciences).
- Proven track record of leading complex programs with multiple project streams and cross-functional teams.
- Strong expertise in enterprise project and program management software (e.g., Planview, Clarity PPM, Smartsheet, Microsoft Project Online, Jira, ServiceNow, Wrike).
- Experience managing projects in agile, hybrid, and waterfall methodologies.
- Skilled in risk management, resource allocation, and strategic decision-making.
- Ability to engage with executive stakeholders and provide clear, concise status reports.
- Excellent leadership, communication, and interpersonal skills.
- Bachelor’s degree in Business, Healthcare Administration, IT, Engineering, or a related field
Preferred:
- Advanced degree (or equivalent) in Project Management, Organizational Design, MHA, MBA or related field
- 5 years of Program Management Experience
- PMP®, PgMP®, or PMI-ACP® certification.
- Proficiency in Power BI, Tableau, or other data visualization tools.
Work Environment:
- Operates within a professional office setting and follows standard office etiquette.
- Routine use of equipment includes laptops, smartphones, photocopiers, filing cabinets, and presentation materials.
Physical Demands:
These demands represent the essential functions of the role:
- Time Flexibility: Ability to adjust work hours for non-home time zones (Corbeau is based in the Central Time Zone).
- Typing: Proficiency with keyboard use for efficient data entry.
- Sitting: Ability to remain seated for extended periods.
- Lifting: Capability to lift up to 20 pounds, including moving or adjusting light computer equipment.
- Communication: Clear verbal communication to effectively exchange ideas.
- Hearing: Adequate auditory perception for normal speaking levels (use of accommodating technology is acceptable).
- Repetitive Motion: Frequent movement of wrists, hands, and fingers.
- Visual Requirements: Close visual acuity for data analysis, computer work, and extensive reading.
