What are the responsibilities and job description for the Staff Ready - Non Clinical Float Pool position at Appalachian Regional Healthcare System?

Position Overview

The Staff Ready Float provides support services to various non-clinical units within the healthcare system, including Patient Observation, Admissions, Transport, and other areas as deemed competent. This role requires ethical decision-making, compassion, and effective communication with patients, families, and healthcare teams to ensure high-quality outcomes in patient experience, safety, and satisfaction. The Staff Ready Float adheres to ARHS policies, regulatory requirements, and standards of behavior while demonstrating professionalism, efficiency, and accountability in all aspects of their work.

Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts from $16.00 / hour.

The Perks and Benefits

Collaborative environment : Work alongside dedicated healthcare professionals who share a passion for delivering high-quality care.
Professional development : We offer ongoing training and opportunities for career advancement, including tuition reimbursement and participation in our progressive Career Pathways Program.
Impactful work : Help ensure patient safety and contribute directly to positive patient outcomes in our community.
Location perks : Boone, North Carolina, located in the beautiful Blue Ridge Mountains, offers exceptional outdoor activities like biking, hiking, kayaking, skiing, and more. Enjoy great shopping, fine dining, breweries, wineries, and cultural attractions in Boone, Blowing Rock, and Linville.
Top-tier community : Boone boasts a top-rated North Carolina public school system and is home to Appalachian State University. Recognized as a top destination by Forbes, Southern Living, and Niche, Boone is ideal for families, professionals, and retirees alike.
Compensation is commensurate upon education & experience – range is $16.00 / hour or more (depending on education & experience). Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position.
Comprehensive benefits package includes health, dental, and vision insurance as well as HSA.
Supplemental insurance options include short- and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, and legal insurance.
Student loan refinancing benefit and college savings fund, as well as tuition reimbursement for qualifying employees.
403(b) retirement plan with employer match.
Paid time off – front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) – paid time off accrual begins following the first year of employment. A cash-out option is also available for qualifying employees by meeting specified criteria.
Paid parental leave – qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child, to be taken consecutively.
Employee wellness program – Love Your Life – award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
Employee to Employee (E2E) program – Caring for our own. A program solely funded by voluntary employee donations to assist co-workers experiencing unexpected financial hardship.
Additional employee perks include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change).
Take a virtual tour of our new Schaefer Family Patient Care Tower by clicking here.

Key Responsibilities

Provide support across multiple non-clinical units, including Patient Observation, Admissions, and Transport.

Ensure compliance with all ARHS policies and procedures.

Communicate effectively with patients, families, and healthcare staff to support a positive patient experience.

Maintain a professional and compassionate approach in all interactions.

Demonstrate flexibility by assisting in various areas based on organizational needs.

Position Requirements

Minimum Education :

High school diploma or GED preferred.

Experience :

Experience within a hospital setting preferred.

Required Registration / License / Certification :

Basic Life Support (BLS) from the American Heart Association is required at the time of hire.

Knowledge, Skills, and Abilities

Ability to communicate courteously and effectively with patients, families, staff, and physicians using positive verbal and non-verbal skills.

Competence in delivering safe and effective support within the legal limits of certifications and hospital policies.

Understanding of the continuum of care provided in the healthcare setting.

Strong customer service skills to enhance the patient and family experience.

Physical Demands

Lifts, positions, pushes, pulls, and / or transfers up to and greater than 50 pounds.

Manual dexterity and mobility.

Prolonged sitting, standing, and walking for extensive periods.

Frequent bending, squatting, twisting, and turning.

Near acuity : ability to see clearly at 20 inches or less.

Working Conditions

Frequently exposed to the risk of bloodborne diseases.

Frequently exposed to hazards such as electrical / mechanical / power equipment, odorous chemicals, and unpleasant elements (accident, injury, slippery / uneven surfaces).

Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergency situations.

Continuous standing and walking for periods equal to or greater than 8 hours per shift.

Speaking, reading, and writing for more than 8 hours per day.

Exposure to vibration and cramped spaces.

Frequently mobilizes patients for more than 4 hours per day.

Frequently lifts, carries, pushes, and / or pulls more than 50 lbs per shift.

Frequent bending, squatting, kneeling, twisting, turning, and reaching.

Frequently exposed to soft voices at distances greater than 3 feet.

Frequently engaged in close eye work.

Infrequently exposed to ionizing / non-ionizing radiation exposure, including x-ray and microwave.

About UNC Health Appalachian

It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.

PI260462361

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