What are the responsibilities and job description for the Enterprise Applications Administration, Technology Support Analyst position at Appalachian State University?
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
Technology Support Analyst
Working Title
Enterprise Applications Administration, Technology Support Analyst
Location
Boone, NC
Job Category
3
Position Number
095641
Department
Information Technology Service - 205400
Minimum Qualifications
Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
Enterprise Applications Administration provides accessible, timely, accurate, and thorough user support for the softwares we administer and enable departments who use the software and IT to operate efficiently, effectively, and in an accountable manner.
Our Technology Support Analyst supports all point of sale (POS) and associated hardware and software in the Campus Store and with Campus Dining. They will serve as backup to primary Campus Store and Campus Dining systems administrators performing and being aware of select essential day-to-day tasks including:
Our Technology Support Analyst supports all point of sale (POS) and associated hardware and software in the Campus Store and with Campus Dining. They will serve as backup to primary Campus Store and Campus Dining systems administrators performing and being aware of select essential day-to-day tasks including:
- Troubleshoot, set up, and maintain all point of sale (POS) hardware and software for Campus Services locations including: Campus Dining (including Markets and Coffee Shops), Campus Stores, Conference & Event Services (Clover), University Post Office, Parking and Traffic.
- Serve as primary system administrator for Jamix
- Campus Dining inventory application
- Serve as backup system administrator for Transact POS software and hardware
- Maintain user accounts
- Maintain POS screens/cashier options
- Maintain register hardware including peripherals such Scales, Credit Card Terminals and AppCard readers
- Serve as backup system administrator for Campus Services’s CSGold/Transact system.
- Understand basic troubleshooting for emergency situations when the primary administrator is unavailable or out of the office
- Help with door access change requests (calendars and schedules)
- Help with new location and user group setups
- Help with new software integrations
- Serve as backup system administrator for Campus Stores enterprise resource planning (ERP) software NetSuite
- Be able to do general troubleshooting as relates to point of sale
- Understand essential items to serve as backup for when primary system administrator is unavailable or out of the office
- Serve as technical support for general questions such as Point of Sale hardware replacement recommendations.
Knowledge, Skills, & Abilities Required for this Position
- Possess an understanding of the technical and operational environments in order to quickly troubleshoot issues
- Capacity to learn Campus Services software (including but not limited to NetSuite, Transact, Jamix, Banner)
- Effective communication to follow up on issues and keep appropriate parties aware of the status of issues
- Well-organized to quickly resolve technical issues
- Ability to work with other team members, exchanging information and helping with day-to-day tasks
Preferred Qualifications
Experience supporting point of sale hardware and software
Type of Position
Permanent Full-Time
Staff/Non-Faculty
Staff/Non-Faculty
Appointment Type
1.0
Work Schedule/Hours
Mon-Fri, 8:00-5:00 p.m. is typical. Some evening and weekend hours will be necessary from time to time. Some remote, work from home, available.
Number of Hours Per Week
40
Number of Months Per Year
12
Mandatory Staff
Yes
Physical Demands of Position
Must move equipment weighing as much as 50lbs. This position spends up to 8 hours a day at computer screens. Position requires traversing across campus to troubleshoot hardware and software.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level
Contributing
Salary Grade Equivalency
IT01
Salary Range
Anticipated Hiring Range
$48,029-$53,217
Required Functional Competencies to Successfully Perform Job Duties.
Technical Knowledge: Demonstrates knowledge of technology principles and terminology associated with the work unit and area of responsibility.
Technical Support: Resolves routine problems. Solicits relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client.
Technical Solution Development: Works within own specialty with ability to integrate and coordinate elements of that specialty. Demonstrates working knowledge of technologies and systems in place with the capability of supporting these technologies.
Planning & Organizing Work: Works independently on tasks, developing own work schedule and monitoring progress against defined parameters. Performs job with minimal supervision.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
02/06/2025
Closing Date
02/21/2025
Competency Level Statement
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants
Please attach required documents:
- Cover Letter
- Resume
- List a minimum of 3 professional references in the application with contact information included
Search Chair Name
Dwight Turner
Search Chair Email
turnerdh@appstate.edu
Applicant Pool Preference
External (Post on the Web)
Departmental Information
Quick Link
https://appstate.peopleadmin.com/postings/49721
Posting Number
201502822P
Salary : $48,029 - $53,217
