Visitor Services Coordinator

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

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Working Title Visitor Services Coordinator

Location Boone, NC

Position Number N34150

Department Office of Arts Engagement - 540400

Position Summary Information

Minimum Qualifications

• 1-2 years of experience in a customer service setting, preferably in a museum or gallery setting
• Strong communication and organizational skills required to train, schedule, and supervise student staff.
  
  

License/Certification Required

Essential Job Functions

• The museum visitor services coordinator is responsible for ensuring a high-quality visitor experience.
• Takes the lead on interviewing, hiring, scheduling, training, and supervising student Gallery Ambassadors under the guidance of the Senior Curator and Curatorial Assistant.
• Available to cover the front desk and proactive in scheduling staff to ensure consistency in Turchin Center’s open hours.
• Process payroll, hiring paperwork, and manages time entries for student hires.
• Maintains visitor records, attendance data, and event participation reports.
• Serves as the main point of contact for guests, ensuring a welcoming visitor experience.
• Greets and assists visitors, providing information about exhibitions and programs.
• Manages phone and email inquiries, directing messages as needed.
• Helps the Marketing/Public Relations Director execute public events (e.g., receptions, ARTtalks, First Friday, downtown events) by ensuring staffing is available, the facilities are in good condition, and visitors or vendors are given access and support as needed.
• Ensures adherence to security protocols for artwork and gallery spaces.
• Coordinates space usage requests with staff, campus, and community partners.
• Assists in donor/member engagement and maintains marketing materials.
• Operates cash registers and handles deposits per university policies.
• Monitors on-duty Gallery Ambassadors to ensure visitor engagement and artwork protection.
• Covers Gallery Ambassador shifts when needed and manages holiday/special event staffing.
• Maintains the facility’s calendar and coordinates events with other staff.
• Participates in staff meetings, planning sessions, and retreats.
• Assists with additional projects and supports exhibitions/public programming as needed.
  
  

Preferred Qualifications

• 1-2 years of student management experience, particularly in regard to scheduling
• Art museum experience
• Event management
  
  

Work Schedule/Hours

Centered around Turchin Center’s open hours (Tuesday–Saturday, 10:00 AM–6:00 PM; Fridays until 8:00 PM), not to exceed 40 hours. Flexible hours based on museum needs and events.

Number of Hours Per Week 30-40

Number of Months Per Year 11

Mandatory Staff Yes

Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Hiring Range $18-$22

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 03/26/2025

Closing Date 05/31/2025

Open Until Filled No

Applicant Pool Preference External (Post on the Web)

Special Instructions to Applicants

Quick Link https://appstate.peopleadmin.com/postings/50089

Posting Number 201500943P