Demo

Associate Director of CRM Solutions

Appalachian State
Boone, NC Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/4/2025

Posting Details

Request to Recruit

Position Title

Associate Director of CRM Solutions

Location

Boone, North Carolina

Faculty Rank

Provide Rank

N / A

Position Number

080951

Department

VC for Enrollment Management - 240000

Position Summary Information

Minimum Qualifications

  • Bachelor's Degree
  • Strong communication, interpersonal and teamwork skills
  • Excellent problem-solving skills
  • Ability to work cooperatively with all levels within the organization
  • Experience in Higher Education; Admission / Enrollment

License / Certification Required

N / A

Preferred Qualifications

  • Master's Degree
  • 3-5 years of experience in CRM technology, preferably Slate Technolutions
  • Essential Duties and Responsibilities

    The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals.

    The Associate Director of CRM Solutions is a key player on the CRM team that leads the innovation, improvement, and long-term development of CRM solutions used in all facets of Enrollment Management. This position will be critical in supporting the growth of our undergraduate and graduate operation process.

    We are looking for a professional who can :

  • Provide maintenance of the CRM, including but not limited to admission application development; managing user setup; fields, record types; building workflows; writing rules, populations, and queries; and building reports, dashboards, and forms.
  • Assists with CRM strategy and development; manages the functionality of features within Slate, as well as system-related processes for end-users within Admissions and campus partners.
  • Assist in leading and organizing training sessions in the effective and creative uses of the CRM both inside and outside of Enrollment Management and delegate permissions and roles in the use of the CRM as necessary. (ie : reporting and queries to ensure high levels of self-sufficiency)
  • Create workflow documentation on assigned projects that includes end-user instructions.
  • Assist in the process of clean import data requests into the CRM on demand and establishing upload procedures as well as data practices, including the reconciliation of duplicate records, for the CRM and all student information to the CRM.
  • Identify and assist with resolving related processing and technology problems.
  • Function and contribute in a team environment through participation in group discussions and completing assigned tasks in a timely manner.
  • Type of Position

    Full Time Position

    Staff / Non-Faculty

    Staff / Non-Faculty

    Appointment Type

    Work Schedule / Hours

    Monday-Friday, 8 : 00 am - 5 : 00 pm (occasional weekends for Admissions events)

    Number of Hours Per Week

    Number of Months Per Year

    Mandatory Staff

    Suggested Salary Range

    60,000 - $65,000

    Physical Demands of Position

    Typical physical demands of a professional position within a university office area.

    Posting Details Information

    Posting Date

    12 / 10 / 2024

    Closing Date

    Open Until Filled

    Evaluation of Applications Begins

    12 / 10 / 2024

    Proposed Date of Hire

    Special Instructions to Applicants

    For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board :

  • Cover Letter
  • Resume
  • Attach a list of at least 3 (three) References with contact information.
  • Search Chair Name

    Tiffany Soiset-Sheaff

    Search Chair Email

    soistsheafft@appstate.edu

    Quick Link

    Posting Number

    201501543P

    Salary : $60,000 - $65,000

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