What are the responsibilities and job description for the Customer Care Representative position at Appalachian Underwriters, Inc.?
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Duties/Responsibilities:
- Provide exemplary customer service over the phone, online chat, or email.
- Document and update customer records based on interactions and customer needs.
- Develop and maintain a knowledge base of the evolving products and services.
- Mail requested documentation.
- Complete daily tasks when not on the phone.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Knowledge/Skills required:
- Demonstrated experience in customer service or other related fields.
- Ability to build rapport with clients with an enthusiastic attitude.
- A problem solver with a keen attention to detail.
- A “let’s work together” approach with open communication, excellence in service, integrity, and accountability.
- Ability to build trust by working as a team member, as well as independently, with minimal supervision.
- A positive and professional demeanor.
- Ability to multitask and adapt to changes quickly.
- Excellent written and verbal communication skills.
- Strong computer skills.
Compensation:
· $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Life
- Medical
- Dental
- Vision
- Discounted Pet Insurance
- Ancillary
- Generous time away
Appalachian Underwriters, Inc. is the 5th largest Managing General Agent in the nation with premiums exceeding $500 million. Our success is built around the quality employees throughout our organization who are collectively committed to excellence in customer service. We offer competitive compensation and a variety of opportunities to advance your career with a growing company. Appalachian Underwriters, Inc is a wholly owned subsidiary of Acrisure, LLC.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Salary : $14 - $16
