What are the responsibilities and job description for the Inside Sales Representative position at Apparel Redefined?
The Inside Sales Specialist facilitates the entire sales cycle, from client interaction, garment ordering, decoration ordering, invoice submission, and payment, collection, follow up, and review. The Inside Sales Specialist reports to the CEO
Abilities Required
Extreme attention to detail in all aspects of duties, email composing, quoting, order entry, garment ordering, etc.
Accessible beyond "normal hours".
Extremely organized, follow the system and step for the role
Personable
Responsible
Proficient with Excel, Word, Email & basic graphic software skills.
Strong communication skills; both written & verbal are needed for clients and the internal team.
Ability to quickly recall and retain information
Visual memory retention skills to help build your product knowledge
Math skills.
Ability to operate under pressure and time constraints.
Ability to lift up to 50lbs.
Specific Responsibilities
Answer phone, emails, texts, faxes, etc. with professionalism and promptness (inside 24 hrs).
Assist AR Team with current accounts
Assist AR Team with current and existing customer orders
Communicate with production staff on a regular basis to ensure timely order completion
Use NOMOS to create work orders and order garments
Use Order My Gear tool to execute all phases of online store sales (item selection to bagging and delivery / pickup)
Price out new jobs (approval needed)
Upselling customers on new products and products that complement their current purchase / quote
Price and complete RFP's & RFB's (Request for Proposals & Bids)
Order pieces, inventory for mistakes made by production team
Audit Vendor bills to make sure we are billed correctly
Keep track of excess, unused, mis-ordered, mis-shipped inventory and send back to vendor
Manage, assist, and train AR team members on how to use the online sales tool
Direct, coordinate, and execute all steps involved in the online sales process (item selection to bagging and delivery / pick-up)
Update and utilize Copper on a consistent basis
Follow-up and engage leads
Actively pursue and develop new leads and accounts
Maintain a positive and energetic attitude towards existing and potential customers
Present sales leads, reports, and potential opportunities to executive management team on a quarterly basis.
Work closely with the Social Media & Marketing Coordinator and Graphic Artists to coordinate new marketing & social media campaigns.
Key Performance Indicators
Doing whatever it takes to ensure the customer is more than satisfied with the entire sale process.
Receive great compliments, client testimonials, and survey results.
Consistently outperform previous quarter results in both profitability and revenue
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