What are the responsibilities and job description for the Sr. Solution Engineer - SMB position at AppFolio?
Description
Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
As a Sr. Solution Engineer, you work closely and enable our SMB sales teams with a variety of internal strategy and customer-focused services to assist in achieving bookings goals. This senior level, requires you to be a subject matter expert in this technical selling role working closely with AppFolio Property Manager leadership making decisions that will impact the Property Management Industry.
You will be responsible for technical aspects of proposed solutions working in close partnership with our APM Sales team. You will drive sales with technical acumen, product expertise, product demonstrations, sales ability and a superior customer focus. SE’s participate as part of the sales team to achieve or exceed revenue targets.
The ideal candidate brings experience selling, demonstrating, supporting, implementing or working closely with SaaS applications and/or experience in property management. The ability to build extraordinary relationships with customers, team members and cross-functionally with Marketing, Sales Operations and Product Teams is critical. Also has a passion for customer satisfaction, an affinity for details and possesses a record of independent action.
Your impact:
The base salary wage that we reasonably expect to pay for this role is: $68,800 - 86,000
The actual base salary wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
As a Sr. Solution Engineer, you work closely and enable our SMB sales teams with a variety of internal strategy and customer-focused services to assist in achieving bookings goals. This senior level, requires you to be a subject matter expert in this technical selling role working closely with AppFolio Property Manager leadership making decisions that will impact the Property Management Industry.
You will be responsible for technical aspects of proposed solutions working in close partnership with our APM Sales team. You will drive sales with technical acumen, product expertise, product demonstrations, sales ability and a superior customer focus. SE’s participate as part of the sales team to achieve or exceed revenue targets.
The ideal candidate brings experience selling, demonstrating, supporting, implementing or working closely with SaaS applications and/or experience in property management. The ability to build extraordinary relationships with customers, team members and cross-functionally with Marketing, Sales Operations and Product Teams is critical. Also has a passion for customer satisfaction, an affinity for details and possesses a record of independent action.
Your impact:
- Drives new opportunities and assists the sales team in closing deals by managing the technical aspects in all stages of the sales cycle from discovery to due diligence
- Work cross-functionally across product development, engineering, services, and marketing teams to penetrate a new AppFolio market.
- Leverage product knowledge to provide technical expertise to the sales team and customers.
- Conduct customer needs analyses and assist in overcoming objections and problem solving.
- Technical sales presentations; product demonstrations; and product proof of concepts, focusing on value the product brings to the customer
- Training of both new and existing sales team members on AppFolio Property Manager and Challenger sales methodology
- Participate in customer facing events such as Trade-Shows and Meet-Ups
- Facilitate on-boarding of sales reps by working directly with them in all stages of sales cycle
- Work directly with the sales leadership team to assist reps on best practices as needed
- Minimal to no travel
- 2 years of direct, hands-on technical software experience in a customer-facing role as a Sales Engineer
- Professional, self starter and highly motivated to being a career as a Software Sales Engineer and Technical Seller
- Demonstrated success with SaaS software company in your current role
- High level of exposure to complex sales cycles
- Excellent presentation, communication, time management and listening skills with proven ability to motivate and train
- Competitive possess an entrepreneurial spirit and is driven to succeed
- Ability to learn in a fast-paced environment
- Ability to diagnose prospect needs and build relationships through value-based approach
- Ability to uncover business requirements, analyze and understand customer systems and problems, and deliver solutions to clients
- Experience with Salesforce, PowerPoint, Excel, Zoom, Google Docs
- PropTech Industry experience is strongly preferred
- Bachelor’s degree desired
The base salary wage that we reasonably expect to pay for this role is: $68,800 - 86,000
The actual base salary wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
Salary : $68,800 - $86,000
