What are the responsibilities and job description for the Customer Service position at Appian Info Tech?
Title: Customer Service Representative, Call Center, Calling, Customer Service
Location: South Charleston, WV 25303
Shift - 11 Am - 8 Pm EST
JOB SUMMARY
The Customer Service Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales.
ESSENTIAL FUNCTIONS
Promoting and/saving products and services
Providing an excellent customer experience via phone
Negotiating and completing save/service order requests from customers.
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of various fees and adjustments.
MINIMUM REQUIREMENTS
· Outstanding Customer Service skills.
· Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
· Basic math skills, data entry skills, and sales aptitude
· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
· Ability to multitask in a fast-paced environment.
High school diploma or the equivalent
Job Type: Contract
Pay: $14.14 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $14 - $15