SRE / DevOps (JIRA and GCP infrastructure)

Sr.DevOps/Site Reliability/Fullstack Engineer

Coverage time: 7am - 4pm PST (Remote / Mt View Onsite)

We are looking for a highly motivated DevOps/Site Reliability Engineer to join our exceptional team. The candidate we are looking for is ready to design, automate and support our GCP and JIRA server infrastructure, back-end systems and do technical integration with our client tools and apps that support autonomous software end to end testing processes. The ideal candidate would have strong performance tuning, technical design, fullstack skills and support of GCP and Jira Production Environments for 1000 end user base. Jira is currently utilized for end to end automated test plan implementation/enhancements/maintenance via JIRA structures hierarchy and workstreams. (includes manual and automated processes).

Responsibilities

We are looking for a highly motivated DevOps/Site Reliability Engineer to join our exceptional team. The candidate we are looking for is ready to design, automate and support our GCP and JIRA server infrastructure, back-end systems and do technical root cause analysis. As an SRE, you will play a critical role in helping us shape our software stack and hardware infrastructure. Your knowledge of design, analytics, development, coding, testing and application programming will enhance our development team to satisfy customer business and functional requirements. This person will also be instrumental in maintaining, designing, implementing, and supporting a high availability infrastructure environment for a client focusing on autonomous software and software testing infrastructure. We are seeking an individual that can make an immediate impact on improving application and infrastructure production performance.

Performance Tuning:

• Expertise of Jira/Testing tools Production Environment to meet SLA requirements

• Understands and takes ownership Jira Server to met SLA s

  • JVM (Java Virtual Machine)

  • JVM Configuration / Insufficient Memory

  • Garbage Collection logging

  • File Systems

  • Database performance

  • Network and Load balancing

  • CPU/RAM/OS & Architecture/Physical or Virtual

• Research and Implement Atlassian/GCP best practices to current infrastructure

• Database Server Performance improvements to met SLA expectations (MySQL)

  • Identify and root cause Jira database crashes in production environment.

  • Dashboards and Reports loading issues

• Improve Jira latency issues

Daily Activities:

• Take ownership of test and production environments for infrastructure for performance to meet customers and end users SLA requirements.

• Ensuring design, system reliability, availability, and serviceability of GCP Cloud and JIRA infrastructure.

• Improve the product life cycle through inception, design, deployment, operation and refinement

• Capacity planning, Disaster Recovery planning, System Scaling, Overloads and Failure, and Communication Planning

• Write automation code for provisioning and operating infrastructure at massive scale

• Establish end-to-end monitoring and alerting on all critical components of the applications, including availability, latency and overall system health

• Participate in the on-call rotation supporting the platform and/or the production application

• Direct root-cause-corrective-action analysis of critical business and production issues

• Develop standard methodology for Infra orchestration and troubleshooting application service in production

• Represent DevOps/SRE in design reviews and works with Engineering teams on operational readiness

Technical Qualifications:

• BS Computer Science, Engineering or a related field, or equivalent professional experience

• Experience with Unix/Linux operating systems internals and administration

• Good understanding of networking technologies such as SDN, NFV, SD-WAN and sound knowledge of Ethernet switch and routing technology

• Good understanding in the areas of server & network virtualization, and global infrastructure, distributed systems, load balancing and security

• Experience with at least one configuration management solution with hands-on experience in server virtualization (i.e.: VMware ESXi, KVM, Hyper-V)

• Expertise in configuration management with a framework such as Ansible, Chef, Puppet or Terraform

• Experience in AWS and GCP cloud computing and its related services

• Strong fundamentals in HTTP including HTTP headers, Process and System API services; experience working with third party RESTful APIs

• Experience with Python, Go and/or C

• Experience with CI/CD pipeline, GitHub and Jenkins

• Ability to debug and optimize code

• Passion for automation and monitoring instrumentation in the code

• Knowledge of best practices related to security, performance, and disaster recovery

Other Qualifications:

• Ability to communicate effectively and succinctly

• Strong systematic problem solving skills and able to work in ambiguity

• Excellent written and verbal communication, able to collaborate and rally support

• Excellent interpersonal skills and the ability to work well in a team

• Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency and drive; positive attitude with the ability to quickly learn new technologies and effectively manage parallel projects

• Ability to diagnose and troubleshoot complex distributed systems handling high volume transactions

• Passionate to learn, understand, and dissect new technologies quickly and independently

Preferred Qualifications:

• 5 years of related experience

• Experience with modern logging/reporting tools such as Prometheus

• Experience with networking (e.g., TCP/IP, routing, network topologies and hardware, SDN, NFV)

• Experience with implementing monitoring tools such as Grafana, collectd, and Zabbi

• Experience with etcd, NoSQL and time series Databases

• Proven experience working with customers and vendors

• Proven leadership of small informal teams