NOC Technician

Role Name: NOC/Network Technician

Location: Jackson, MI (Onsite from day one )

Duration: Contract

Job Description

" 2 Years supporting event monitoring is preferred. Hands-on experience with the following:

" Alert monitoring tool experience required.

" Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred.

" (Tools SolMan, CA Wily)o ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)

" Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware

" To provide support for on call escalations and doing root cause analysis of given issue

" To independently resolve tickets within agreed SLA of ticket volume and time

" To adhere to quality standards, regulatory requirements and company policies

" Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

" To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Thanks & Regards

Ankur Raghav

Team Lead

Direct: 1 609-766-0119

Email: ankur@applabsystems.com

4365 Route 1 South, Suite 105 Princeton, NJ 08540