What are the responsibilities and job description for the Webex CCE Engineer || Portland, OR || Onsite Role position at AppLab Systems, Inc?
Please do have a look and let me know if you are interested in the below role.
Role :Webex CCE Engineer
Location :- Portland, OR (100% onsite)
Mode :- Contract || Long Term
Job Description
Saurav Kumar
APPLAB Systems
Saurav.kumar@applabsystems.com
609-629-2048 Ext - 551
4365 Route 1 South, Suite 105
Princeton, NJ -08540
www.applabsystems.com
Role :Webex CCE Engineer
Location :- Portland, OR (100% onsite)
Mode :- Contract || Long Term
Job Description
- Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.
- Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
- Excellent understanding in IVR Call flow management and ICM Scripting.
- Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
- Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other Clients.
- Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
- Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
- Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
- Good Understanding of IaaS Platform and Services.
- Experience in training BAU Team on learnings, case studies and other solutions.
- Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.
- Provide Level-3 support to Operations and Delivery to drive incident resolution.
- Provide Recommendations to improve Contact Center platform stability.
- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
- Consult on high severity incidents and complex work orders.
- Should be ready to work in 24/7 business support environment.
- Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions
- Experience with modern cloud architectures and technologies
Saurav Kumar
APPLAB Systems
Saurav.kumar@applabsystems.com
609-629-2048 Ext - 551
4365 Route 1 South, Suite 105
Princeton, NJ -08540
www.applabsystems.com
