What are the responsibilities and job description for the Community Manager position at Applause Career Center?
Community Manager, US - East Coast
Applause is adding a new Community Manager to the team located on the East Coast, to help support and expand our community of over 1 million professional software testers from 240 countries and territories around the world.
This role has several major responsibilities including identifying and recruiting participants for specific customer requests in support of our Applause delivery teams, working to improve and streamline the tester experience within our community, and contributing to Applause’s uTest brand and community awareness.
We want someone who lives in the greater New York City metropolitan area and has experienced the world of recruiting, including sourcing large numbers of individuals, sometimes with very specific and complex demographics or requirements. This person will have a proven track record of driving results and meeting deadlines, as well as be analytical, creative and possess an acute attention to detail.
Responsibilities
- Defining and implementing social media and communication campaigns to align with marketing strategies
- Providing engaging text, image and video content for social media accounts
- Responding to comments and tester queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing Team to ensure brand consistency
- Build relationships with testers, potential testers, industry professionals and journalists
- Stay up-to-date with digital technology trends
Skills
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building online forums, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. test attendance KPIs)
- Excellent verbal and written communication skills in English
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Degree in Marketing or relevant field
Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.
Base Salary Range: $65,000 - $75,000
Who We Are
Applause leverages its worldwide community of on-demand digital testing professionals to create curated and vetted testing teams who provide our clients with a full suite of testing and feedback solutions. Our white glove approach seamlessly integrates with any SDLC process, enabling leading brandsacross all industriesto increase development velocity and deliver high-quality digital experiences to their customers.
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this job, but believe you require a reasonable accommodation to do so, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
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Salary : $65,000 - $75,000
