Digital Applications Support Analyst, AT

Hybrid/New York, NY

Salary Range: $100,000 - $135,000

Apple Bank is seeking a Digital Applications Support Analyst to join the Digital Applications Support Team in IT to provide technical support on our digital Online Account Opening and Online & Mobile Banking applications. The Analyst will act in the dual role as administrator & release engineer for the online account opening application platform and also serve as a support engineer/technical liaison between the Digital Banking Services Team and the Bank’s external service providers, allowing for the deliverance of exceptional service to our customers.

Essential Duties & Responsibilities

• Function as the administrator & release engineer for our online account opening platform hosted in a Salesforce platform, as well as a support engineer for other digital applications including Online & Mobile Banking.
• Act as a technical liaison between the Bank’s vendor/service provider and the Digital Banking Services team for support and other project delivery processes under the direction of the Digital Banking Applications Systems Manager.
• Help resolve routine, as well as escalated issues by working with vendors & other teams within the IT Division.
• Communicate vendor/service provider alerts and bulletin information internally to end-users, internal departments, and/or senior leadership whenever applicable, as directed by the Manager.
• Work with vendor support to resolve bank wide incidents/alerts that disrupt customer experience; gather RCAs.
• Partner with Enterprise Project Management Office (EPMO) on new initiatives for this channel and support all platform upgrades.
• Perform testing on maintenance and larger project releases.
• Remain current on architecture and various system components of these applications, including interfaces & dataflow to other vendor components.
• Maintain knowledge base including architecture, configuration, and other software artifacts including release notes
• Support Manager in department audits and provide corrective action if needed, in a timely manner.
• Maintain confidentiality of the Bank’s customers and adhere to all regulatory requirements.
• Perform other duties as requested.
  
  
  

Skills, Education, & Experience

• Bachelor’s degree in Technology/Computer Science preferred.
• 3 years of experience in a Retail Banking/Consumer Banking application support function, preferably in Digital Banking IT Support.
• Knowledge of digital eco system including Online Account Opening & Online/Mobile Banking technology is a must.
• Possesses a broad knowledge of Salesforce with the ability to regularly configure and customize platform, as well as the ability to pull and create reports from its hosted applications.
• Familiarity with APIs, UUX flow, Web & App based technologies, and mobile application environment amongst others typically used in digital banking.
• Must be comfortable with development tools including C sharp & Java/Java script in Windows / Windows .net environment with a good understanding of overall architecture
• Experience or demonstrated familiarity of FIS IBS core banking, API’s and interfaces preferred.
• Experience or demonstrated familiarity with Terafina Account opening & Q2 Online banking platforms preferred.
• Experience with Query tools, UX and CX preferred.
• Must be familiar with regulatory policies including BSA/AML, privacy and PCI compliance.
• Excellent problem-solving skills.
• Strong interpersonal and communication (verbal written skills).
• Superior Microsoft Office skills.
• Ability to operate in a fast-paced and ever-changing environment.
  
  
  

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.