What are the responsibilities and job description for the Sr. Reg E Intake Representative position at Apple Bank?
Garden City, New York and Manhattan, New York
Salary range: $60,000 - $75,000
The Senior Reg E Intake Representative is responsible for overseeing, processing, and reviewing debit card and ACH transaction claims daily. The Senior Representative provides support to the CFPB Regulation E Intake Team Assistant Manager by managing customer escalations, branch inquiries and the assessment of unique customer claim situations.
Essential Duties & Responsibilities
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
Salary range: $60,000 - $75,000
The Senior Reg E Intake Representative is responsible for overseeing, processing, and reviewing debit card and ACH transaction claims daily. The Senior Representative provides support to the CFPB Regulation E Intake Team Assistant Manager by managing customer escalations, branch inquiries and the assessment of unique customer claim situations.
Essential Duties & Responsibilities
- Participate in all phases of the ATM/Debit Card and ACH claim intake processes.
- Assist with claim intake workflow, including but not limited to acceptance of claims by telephone, claim research, dispute processing, daily handling of pre-arbitration and re-presentments of transactions, assuring accuracy and compliance with timelines.
- Manage customer escalations, branch inquiries and assessment of unique customer claim situations.
- Act as primary interface with Visa as required.
- Ensure adherence to the CFPB Reg E timelines for provisional/final credit processing and customer notifications.
- Provide guidance to team members related to claim review, completeness, and training.
- Manage multiple competing priorities with effective prioritization and an eye for detail.
- Perform other duties as required.
- High School diploma or GED required.
- 3-5 years of experience in financial services or digital payments including experience with Reg E.
- Knowledge of CFPB Reg E claim process; Visa systems a plus.
- Strong interpersonal and communication skills (verbal written); emphasis on excellent customer service.
- Thorough knowledge of standard Banking policies, procedures, products and services.
- Ability to mentor team members and provide collaborative guidance to employees throughout organization.
- Working knowledge of bank systems required with an emphasis on our core banking and claims processing systems.
- Proficient in Microsoft Excel.
- Must be able to act independently and display sound judgement when resolving issues and make decisions that comply with Bank policies and procedures.
- Bilingual- Spanish Speaking preferred
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
Salary : $60,000 - $75,000
