What are the responsibilities and job description for the Immediate Openings- Member Contact Center Representative I/II position at Apple Federal Credit Union?
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:
- Named Top Workplaces by the Washington Post 2024
- Named Top Workplace USA 2024
- Named American Banker Best Credit Unions to Work For 2024
- Diverse, friendly work environment, progressive management staff
- 21 branches in Northern Virginia with easy commuting distance
Are you ready to make a difference in the lives of our members? At Apple FCU, we’re looking for passionate individuals to join our Member Solutions Center team. As a Member Contact Center Representative, you’ll be at the heart of our mission, providing exceptional service and support to our members.
What You’ll Do:
- Be the Hero: Assist members with their accounts via phone, answering questions, resolving issues, and providing top-notch service.
- Loan Guru: Handle a variety of loan support tasks, from payment processing to balance inquiries, ensuring our members have all the information they need.
- Product Champion: Cross-sell our amazing credit union products and services, helping members achieve their financial goals.
- Detail Detective: Maintain and update member records with precision, ensuring accuracy and thorough follow-up.
- Security Sentinel: Protect member information by following strict identity verification processes and staying vigilant against phishing attempts.
- Problem Solver: Research and investigate member inquiries, striving for first contact resolution every time.
- Mentor: Assist in training new team members, sharing your knowledge and expertise.
What You Bring:
- Experience: At least one year in a financial institution or contact center, with a background in teller, lending, sales, or customer service preferred.
- Education: High school diploma or equivalent (GED).
- Skills: Excellent communication and problem-solving skills, with the ability to multi-task and pay attention to detail.
- Tech Savvy: Proficient with Microsoft Word, Windows, and Teams, and comfortable working on multiple screens
- Physical Stamina: Capable of lifting up to 25 lbs. and using standard office equipment.
Additional reasons to choose Apple FCU:
- Team Spirit: Embrace our core principles of Team Up, Serve with Purpose, Challenge Yourself, and Own It.
- Fast-Paced Environment: Enjoy working in a high-volume, confidential financial institution where no two days are the same.
- Location & Hours: Based at our Fairfax, VA headquarters, with hours from 9:30am-6:00pm M-F and Saturdays from 9:00am-1:00pm.
- Onsite Employee
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***
