What are the responsibilities and job description for the Winchester Seasonal Summer Teller position at Apple Federal Credit Union?
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:
- Named Top Workplaces by the Washington Post 2024
- Named Top Workplace USA 2024
- Diverse, friendly work environment, progressive management staff
- 25 branches in Northern Virginia with easy commuting distance
**This is a summer job only on a Full -Time basis in an AFCU Branch**
The branches we are hiring for are:
*Winchester
*About the Role:
As a Seasonal Member Service Rep I in the Banking industry, your main responsibility will be to provide exceptional customer service to our members. You will be the first point of contact for members, assisting them with their banking needs and inquiries. Your goal will be to ensure a positive member experience and build strong relationships with our customers. You will also be responsible for processing various financial transactions, such as deposits, withdrawals, and loan payments. Additionally, you will have the opportunity to promote and cross-sell our products and services to meet the financial needs of our members.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous customer service experience, preferably in a banking or financial institution.
- Strong communication and interpersonal skills.
- Ability to handle cash and perform basic math calculations accurately.
- Proficiency in using computer systems and software applications.
Preferred Qualifications:
- Experience with financial transactions and knowledge of banking products and services.
- Ability to speak multiple languages to better serve our diverse member base.
- Strong problem-solving skills and the ability to think critically.
- Ability to work in a fast-paced and dynamic environment while maintaining attention to detail.
Responsibilities:
- Provide excellent customer service by greeting members and addressing their inquiries and concerns in a professional and friendly manner.
- Process various financial transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Promote and cross-sell our products and services to meet the financial needs of our members.
- Assist members with account inquiries, including balance inquiries, transaction history, and account maintenance.
- Resolve member issues and complaints in a timely and satisfactory manner, escalating complex issues to the appropriate department if necessary.
Skills:
In this role, you will utilize your strong communication and interpersonal skills to provide exceptional customer service and build positive relationships with our members. Your ability to handle cash and perform basic math calculations accurately will be essential in processing financial transactions. Proficiency in using computer systems and software applications will enable you to navigate our banking systems and provide efficient service. Additionally, your problem-solving skills and critical thinking abilities will help you address member inquiries and resolve any issues that may arise. Finally, your attention to detail and ability to work in a fast-paced environment will ensure accuracy and efficiency in your daily work.
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***
