What are the responsibilities and job description for the Customer Service Representative position at Apple Insurance Agency?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Handle client inquiries with professionalism and courtesy, ensuring all questions are answered accurately.
- Assist with order processing, account management, and product information.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Resolve customer complaints efficiently while maintaining a positive relationship.
- Conduct outbound calling to follow up on customer satisfaction and gather feedback.
- Collaborate with team members to improve service delivery and enhance customer experience.
- Perform cash handling duties as required during transactions.
Experience
- Previous experience in customer service or client services is preferred.
- Proficiency in using office software and computerized systems for data entry and record keeping.
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse clientele.
- Familiarity with cash handling procedures is beneficial.
- Ability to work independently as well as part of a team in a dynamic environment.
If you are passionate about providing exceptional customer service and thrive in a supportive team atmosphere, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Brentwood, NY 11717 (Required)
Ability to Relocate:
- Brentwood, NY 11717: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18