Business Office Manager

Join Our Caring Team at Apple Rehab Farmington Valley!

Are you passionate about providing exceptional care in a warm, family-oriented environment? Look no further! Apple Rehab Farmington Valley stands as a distinguished 130-bed skilled nursing and rehabilitation center strategically situated on Farmington Avenue in Plainville, CT, offering easy access to I-84 from the New Britain, Hartford, and Waterbury areas. Our pride lies not only in our prime location but also in the enduring commitment and family-like ambiance cultivated by our dedicated staff.

Why Choose Apple Rehab Farmington Valley? At Apple Rehab Farmington Valley, our team is unwaveringly devoted to delivering the utmost quality of care to our cherished residents, ensuring a fulfilling and supportive environment that makes it not only an exceptional place to live but also an ideal workplace to thrive and grow professionally.

About Us: As a family-owned and operated company, Apple Rehab prioritizes treating residents and staff like family. With our senior management based in our local Avon, CT office, we ensure superior care from a company deeply rooted in your community. Our leadership is not distant but right in your backyard, offering a supportive and collaborative environment.

Job Opportunity: Business Office Manager

Pay: starting at $75,000 per year

Reports To: Facility Administrator

Staff Supervised: As designated by Administrator

Responsibilities: Are you a motivated professional seeking a leadership role in a dynamic environment? We are currently looking for a dedicated individual to fill the position of Business Office Manager. As a key member of our team, you will play a crucial role in both leadership and administrative functions.

Leadership Functions:

• Participates in Department Head meetings and activities
• Leads by example and addresses all observed areas of concern or concerns brought by others
• Communicates and collaborates with all departments, receiving criticism and ideas for improvement in a positive way
• Participates and encourages a culture of compassion, caring, mutual respect, and outstanding customer service.
• Builds relationships with staff, residents, family member, vendors, and consultants to ensure customer and staff satisfaction
• Motivates all staff members by effective listening and positive feedback whenever possible
• Maintains an approach of continuous improvement (Quality Assurance/Performance Improvement), with resident care as the primary focus

Administrative Functions:

• Reviews all new admission payers for eligibility; advises pre-admission of payer concerns as needed; coordinates with the care team as well as Resident/family members to plan for coverage in advance of payer change; oversees the Medicaid application process to ensure responsible party is providing timely information to the LTC unit at DSS office
• Maintains accurate daily census including all residents and their payors. Reports census to all departments on a daily basis. Participates in all facility meetings related to billing and potential payor changes, which may include morning report, Medicare/Utilization Review, PPS, etc
• Communicate all information related to payor changes to the appropriate departments, including nursing, therapy, MDS, and Social Service as it pertains to resident services
• Monitor and oversee Medicaid renewal applications with responsible party to ensure continual coverage and necessary spendown is done timely
• Organizes prepares, and submits all billings accurately and by deadlines
• Monitors accounts receivable aging reports ongoing throughout the month and follows through on past due accounts, ensuring all appropriate action is taken to avoid bad debt
• Utilize corporate mandatory action steps for collection on past accounts (i.e. phone call, legal letter, etc)
• Make notes in software system on past due accounts indicating action taken
• Communicates all concerns related to payment timely to the Administrator as well as legal counsel and Corporate VP of AR as needed
• Open and process mail received daily
• All cash receipts (including cash, checks, EFT and credit card payments, etc) must be deposited and posted on a daily basis
• Track and monitor all Medicare ADRs and CMA Appeal Requests to ensure timely submission to the Corporate Clinical Reimbursement Director
• Prepares and mails resident account statements quarterly and as needed or at the resident or responsible parties’ request
• Plans for the preparation, review and submission of financial reports and audits to all appropriate regulatory agencies , Administrator, and to appropriate corporate staff
• Manage the Resident’s Trust Accounts to ensure Resident’s allowance and appropriate level of petty cash is available; Applied Income is paid to facility timely; bank accounts are reconciled to ledgers monthly; T19 resource limits are maintained; Resident accounts are not overdrawn at any time.
• Maintains resident confidentiality and privacy. Knows and complies with the Residents’ Bill of Rights.

If you are a results-driven individual with a passion for leadership and administration, we invite you to apply for this exciting opportunity. Join us in making a positive impact on the lives of our residents and contributing to the success of our team! Apply today!

Qualifications:

• Completion of secondary education showing the ability to read, perform mathematical calculations, write in a legible manner and follow oral and written directions in English.
• Accounts Receivable Business Office Manager is experienced in Point Click Care or other EHR and Billing systems, RFMS or other Resident Trust systems, and electronic claims management systems.
• Attention to detail, good follow through skills and ability to prioritize multiple tasks.
• Must be innovative and able to find creative ways to service the variety of residents’ needs and maintain the customer focus.
• 3-5 years experience in long-term care billing and collections; working knowledge of State Medicaid and Medicare law and third party insurance.
• Patience, tact and a positive attitude toward residents, family members, state and federal agencies and other staff.
• Demonstrates cooperation in assisting others and ability to work as a team.

Employee Benefits for 30 Hours which may include the following:

• Scholarships and career development opportunities
• Generous 4 weeks of paid time off
• 7 paid holidays
• Health insurance benefits
• Short & long-term disability coverage
• Access to Call-a-Doc/24-7 MD telephone service
• Employee Assistance Program
• Life insurance coverage
• 401K retirement program
• Longevity credit for dedicated service

Join Our Compassionate Team! Embark on a fulfilling career where compassionate care meets professional growth. Apply now to become a valued member of Apple Rehab Farmington Valley!

Note: Benefits and requirements may vary based on employment status and hours worked. Inquire within for specific details.

(Apple Rehab is an equal opportunity employer committed to diversity and inclusion in the workplace.)