Full-Time Teller/Customer Service Representative

Hours are on a 3 week rotating schedule:

Week 1: 7:45 am to 4:15 pm Monday through Friday.

Week 2: 7:45 am to 4:15 pm Monday through Friday.

Week 3: Monday through Thursday 7:15 am to 4:15 pm with an afternoon off. Friday 9:45 am to 6 pm and Saturday 7:45 am to 12:00 pm.

Job Summary:

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank. Promote business for the Bank by maintaining good customer relations. This position is also responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing all account types.

Duties/Responsibilities:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices as needed.
• Process savings and checking withdrawals.
• Cash checks: verify endorsement, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier's checks.
• Sell Visa Travel cards and Visa Gift cards.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Accept county property tax payments.
• Balance and update savings passbooks, and close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily.
• Redeem U.S. Savings Bonds.
• Maintain appropriate currency logs.
• Process Mail.
• Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing procedures.
• Assists in balancing vault currency and coin.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Receives and processes stop payment and hold orders.
• Provides effective customer service and assists in resolving problems within given authority.
• May answer telephones and directs callers to proper Bank personnel.
• May gather data and process various reports (e.g., currency transaction, monetary instrument log, cash transaction log).
• Maintains files, copies and faxes documents and orders and distributes supplies.
• Open new personal or business accounts including checking and savings accounts, certificates of deposit, safe deposit boxes, individual retirement accounts, internet banking services, ATM and debit cards and credit cards; accurately prepare all related documentation.
• Assess the needs of the customer and explain different types of accounts available and assist in the selection of the most appropriate product for the customer's needs.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• General mathematical skills are required.
• Ability to gain knowledge of all bank deposit products and policies.
• Ability to gain knowledge of bank loan, trust and investment center products.
• Ability to work in a fast-paced environment.
• Ability to work well under pressure.
• Ability to cross sell products and services.
• High degree of accuracy.
• Strong communication & organizational skills.
• Ability to complete training to obtain knowledge of various federal regulations and teller roles and responsibilities relating to each regulation.
• Effective organizational and time management skills.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

Education and Experience:

• High school diploma or general education degree (GED); and 1 year of related experience and/or training; or the equivalent combination of education and experience.
• Cash handling or sales experience with prior customer service experience preferred.

Physical Requirements:

• Prolonged periods standing or sitting at a desk, working on a computer, and answering phones.
• Must be able to lift 50 pounds at times.

AAP/EEO Statement:

Apple River State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.