What are the responsibilities and job description for the Enterprise US Field Engineering Direct Leader - United States position at Apple?
Summary
Posted:
Weekly Hours: 40
Role Number:200581404
Home Office: Yes
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of millions of people around the world. We are, in many ways, the face of Apple to our largest customers.
As a US Enterprise Field Engineering Leader, you will have the opportunity to impact Apple’s enterprise business by leading our technical teams focused on empowering our customers in the Enterprise, Government and Healthcare markets to establish and deliver best-in-class practices that enable the broad adoption the Apple platform in their organizations. You will collaborate with Regional Sales Leaders, Account Executives, Channel and Carrier Service and Sales leaders, Worldwide teams and functions, as well as cross-functional teams to align critical technical resources on your team to strategic business opportunities to achieve growth objectives. This role will orchestrate and support initiatives to improve the capacity and capabilities of our internal technical teams to support customers and partners to deliver modern and scalable strategies to increase the proliferation of environments and practices that grow Apple’s share of the market, and align with our US and Worldwide enterprise strategy. Areas of work span new offering development, partner leadership engagement, technical solution selling and development, as well as direct engagement with service delivery teams on “last mile” efforts to ensure standards of service and excellence.
Responsible for expanding the landscape of trusted and capable partners and their solutions and service delivery capabilities against key performance indicators established by Apple’s Senior Leadership in Enterprise.
Travel is required.
Description
This role demands a seasoned leader who can inspire and develop a premier field engineering organization. You will ensure the team is fully aligned with the enterprise sales strategy, capable of delivering innovative solutions, and positioned as trusted advisors to drive the adoption of the Apple platform in enterprise environments. This role also requires critical thinking, the ability to conceive and implement impactful programs, and the expertise to influence internal and external partners across technical and non-technical domains.
This individual will be expected to responsible for;
Continuing to build and maintain a high-performing field engineering organization that embodies innovation, technical expertise, and customer-centricity.
Ensure the team is skilled in solution selling for end-user computing and mobility, consistently inspiring customers to adopt the Apple platform.
Assess and recruit talent to ensure the organization evolves with market needs, maintaining a strong bench of technical expertise.
Build, lead, and collaborate to get results from great Enterprise Engineering teams across the organization. Assemble the right people, motivate them, and enable them with therighttools to drive outcomes.
Provide direction and input to the approach and strategy for our US Enterprise Indirect business and help define Apple’s enterprise success framework. Be an entrepreneurial self-starter who can be part of an executive team, but work independently to develop new areas.
Possess strong analytical skills with the ability to analyze business performance and data sets to find opportunities for the business through performance tracking and in context analysis.
Minimum Qualifications
- Approximately 8-10 years of experience leading Enterprise focused Engineering teams, or similar experience in leading a technical solutions-orientated organization that balanced delivering on short-term goals, while creating sustainable value for customers and demand for the future.
- You understand there are many moving parts in an organization. Navigating the interdependencies within Apple is needed for success. Understanding how business financials work, and strategies for sustaining profitable growth, are key to staying ahead of the competition. You analyze the market and think beyond the short-term.
- Apple doesn’t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you’ll do — and always does what’s best for Apple and its customers.
- We are only as strong as the people around us, so you know how to build and motivate a team. You create an environment that is collaborative and one that empowers team members to do their life’s best work. When projects require extra support, you step up to the plate and mobilize the right resources to ensure all problems are resolved.
- Apple and third party solutions solve complex business problems in simple and innovative ways. Ability to create competitive and breakthrough strategies that truly shape the future. By asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.
Key Qualifications
Preferred Qualifications
- We believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities — with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.
- The ability to simplify complex problems and distill big decisions down to their core. It’s rarely easy. Sometimes decisions require you to make tough calls, even after considerable time and energy has been invested — but you own it. You stand by your deep analysis, wisdom and experience to make quality and timely decisions.
- Customer and partners needs can often be unique - but, you're quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and comfortable in tough situations. You can settle disputes, negotiations and own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine.
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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