Live Service Producer, Apple Arcade

Apple Arcade is a family-friendly gaming service available on the App Store. Arcade’s incredible catalog is available to play on iPhone, iPad, Mac, Apple TV, and Apple Vision Pro, and all 250 games are free of ads and in-app purchases. Players can step into the shoes of their favorite sports stars in games like NFL Retro Bowl ‘25 or NBA 2K25 Arcade Edition, score the highest hand in the poker-inspired, deck-building sensation Balatro , sneak around as a mischievous Sasquatch in Sneaky Sasquatch, or explore hundreds of other games - both new and old - from their favorite genres. The Live Service Producer will take on the core responsibilities of any Producer on Arcade, including defining milestone schedules and deliverables, managing external developer relationships, reviewing and approving key checkpoints, and collaborating with hardware and software platform teams at Apple. Furthermore, the Live Service Producer will assume an advisory role in assisting other Producers in defining success for Live Support functions on Apple Arcade. This involves developing, maintaining, and enforcing practices that consistently delight our players and ensure the long-term success of our developers. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry, where you would be inspired to share your experience along with providing extraordinary support for the team. You will also be representing Apple as the face of Apple Arcade for your assigned partners and an advocate for them back into Apple. We're growing and urge you to apply.

Description

In this role, you’ll be a pivotal member of the Program Management team, supporting development partners like Sega, Ubisoft, Gameloft, 2K, and Rovio to deliver a diverse portfolio of games. You’ll collaborate closely with Apple hardware and software teams to ensure developers have the necessary information to mitigate risks and successfully meet their timelines. With multiple projects often juggling competing priorities and conflicting schedules, maintaining organizational prowess while fostering strong relationships with internal and external stakeholders is crucial. Additionally, you’ll champion the pursuit of exceptional live service for games on Arcade. This involves collaborating with teams that provide valuable insights into metrics and performance, ensuring that updates align with the right priorities. Furthermore, you’ll play a key role in vetting roadmaps for projects and contributing to the development of best practices that adhere to Apple’s values and foster long-term shared success for Arcade, customers, and developers.

Minimum Qualifications

• 5 years of experience in an operations or project management role working on games that have a robust live service component
• Intimately familiar with the game development process, in particular releasing and maintaining products on the App Store
• Outstanding desktop computer skills and familiarity with standard Project Management tools that include Excel, Airtable, Quip, Keynote, and others

Preferred Qualifications

• You have an uncompromising attention to detail and the ability to track multiple priorities over disparate sources of information
• You care deeply about the games industry and the technology that enables developers to bring joy to millions of players
• You play games regularly, have opinions on what makes great games and always have a list of pending games to finish
• Extraordinary interpersonal skills; thrive in highly collaborative projects, effective at building consensus, easily work with creative and business partners, internal and external to Apple
• You possess strong personal management skills in chasing down areas of ambiguity and defining solutions for problems as they are discovered
• Excellent oral and written communication skills; with capacity to move between technical and non-technical audiences
• You solve problems using empathy, curiosity and tenacity

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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