What are the responsibilities and job description for the Retail Contact Center Coaching Manager position at Apple?
Summary
Posted:
Role Number:200591700
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The RCC Learning team provides Coaching, Training, and Quality solutions to drive behavioral attainment and performance across our network of Specialists and Leaders. As Coaching Manager, you will be leading a team of Coaches to provide a variety solutions to drive network behavior change and attainment.
Description
Responsibilities include the following:
- Analyze and evaluate behavioral attainment data at the network, site and leader level
- Develop Coaching strategies and solutions for key behavioral focus areas
- Lead the creation of Coaching solutions for network behavioral change and improvement
- Drive and support the design and implementation of leadership programs
-Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn
-Demonstrates Apple’s values of inclusion and diversity in daily activities
Minimum Qualifications
- 3 years of experience leading and managing a team of direct reports or experience as a Manager or Senior Manager in an Apple Retail Store
- Inspiring leadership skills with a record of building and maintaining. High-achieving teams
- Experience assessing learning needs and identifying performance and behavioral gaps.
- Expert in adult learning principles and instructional design techniques, design framework
Key Qualifications
Preferred Qualifications
- Successful record of building trust and strong business partnerships
- Expertise in leading others through projects
- Ability to deal with ambiguity and perform with minimal oversight or direction
- Ability to work efficiently under deadline with numbered projects on hand
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
