What are the responsibilities and job description for the Franchise Operations Specialist position at Applebee's Services Inc?
Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com.
Responsible for growing and protecting the brand by through developing people, improving guest experience and relationships and driving profitable sales through execution Service Promise Assessments. This role is also responsible to evaluate Applebee’s brand standards compliance and influence best practice operations execution via coaching and support at the unit level.
Key Accountabilities
- Champion Brand purpose, strategy, and culture while advocating for guest and franchisee experience
- Drive best in class brand standards execution and provide root cause analysis and coaching at the restaurant level
- Partner with ASI regional team to ensure franchisee and team success by providing updates and trend information to FOD’s on recent visits
- Consult and offer expertise to restaurant leadership and teams to address issues and concerns related to SPA and other items while on site
- Immediate action and resolution to critical issues with the appropriate escalation to FOD
- Influence at the restaurant level around continuous operational improvement and support of brand initiatives
- Execute campaign pre & post assessments when aligned with SPA visits
- Schedule built following Rules of Engagement Travel expected (flights and auto) based upon geographic responsibilities to be assigned by VP Operations
- Manage individual T&E budget
Critical Capabilities
- Strong operational experience & proven performance in driving restaurant operational standards and compliance
- Strong coaching and influencing skills and building relationships
- Solid communication skills – oral and written
- Expert at Applebee’s brand standards, operating systems and operational tools & resources
- Solid organizing, calendar planning, flexibility, and prioritization skills to achieve job expectations balanced with requested franchise support
- Ability and willingness to travel 60 – 70%
- Target base salary range 90-105k
Equal Employment Opportunity Statement
Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.
Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.
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