Team Lead

The TEAM Lead (TL) role is a department supervisor who leads the Applebee’s Service Promise and One Best Way (OBW) in the restaurant. As a result, they are able to drive sales and profit, and meet our guest experience expectations. The TL is charged with driving all aspects of the FOH and BOH Operations: Food/Beverage Execution, Food/Beverage Cost, Food Safety/Cleanliness, Labor Management, Service Standards and Training by role modeling and developing Knowledge Skills and Behaviors (KSB’s) while ensuring a high level of execution during 14 shifts each week. The TL ensures our Core Value of Delighting Our Guest is brought to life: Fresh & Hot, Friendly, Fast & Accurate in a Clean & Safe Restaurant all while Exceeding Expectations. The TL fosters a culture with TEAM Members aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Primary Duties

·        Serves as Subject Matter Expert (SME) for all restaurant operations.

·        Performs department Manager Ownership and Awareness chart activities to ensure readiness and accountability to TSFR/Applebee’s OBW and Brand  Standards.

·        Ensures shift to shift execution and systems that support positioning our TEAMs for success:

o   Labor Deployment based on accurate sales forecast.

o   Proper Inventory, ordering, receiving, storage, handling, and final preparation and service.

o   Ensure proper food safety practices are in place to deliver a clean & safe environment (Military organized/Hospital clean).

·        Engages in Performance Management with the support of the GM through Coaching in the Moment and TEAM Member One-on-Ones.

·        Develops bench strength within the Hourly community.

·        Coordinates and leads initiatives to build sales and improve the Guest experience.

Knowledge Skills & Behaviors (KSB’s)

·        2 yrs. experience in the restaurant industry. Casual Dining preferred.

·        Proven expertise in a lead role with management. Successful examples of financial and guest experience.

·        Ability to assess, facilitate and deliver Hourly Training Programs in order to build both competencies and bench strength.

·        In depth understanding of the guest experience, processes and learning’s as it relates to operations.

·        Must be able to work in a fast paced environment with a sense of urgency.

·        Must display a professional image including diplomacy and tact.