What are the responsibilities and job description for the Host/Hostess position at Applebee's?
SUMMARY
Welcome all guests to the restaurant in a friendly and hospitable manner, exceeding guests’ expectations. Greeting and seating all guests in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
- Demonstrates the ability to make all guests feel welcome by greeting them with a smile in a pleasant, genuine and hospitable manner.
- Displays the ability to make polite conversation with guests.
- Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
- Prepares lobby and front host stands for guests’ arrival, assuring it is neat and orderly.
- Retrieves menus from all serving stations and sets up front for guest arrivals.
- Displays the daily specials.
- Stocks placemats, toothpicks, menus and mints whenever required.
- Places plates and silverware on tables as needed.
- Answers phones in a prompt, enthusiastic and professional manner.
- Greets all guests with a smile.
- Checks seating chart first, then escorts guests to available tables in a friendly manner.
- Records and writes names on the waiting list.
- Explains menu items using suggestive selling techniques.
- Maintains cleanliness and neatness of the lobby, restrooms, host/hostess station and menus.
- Inquires about guest satisfaction upon their departure.
- Thanks guest for visiting, inquires into their experience, and invites guest to return again.
- Sells gift certificates as needed.
- Provide 100% guest satisfaction through exceptional service.
- Responsible for collecting all funds for carryout orders and gift certificate sales.
- Safe and careful handling of cash, gift certificates, and charge receipts.
- Abides by the restaurants standards, policies, procedures, and safety rules at all times.
- Reports to work on time, well groomed and properly attired.
- Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
- All other duties as assigned.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
