What are the responsibilities and job description for the Guest Service Representative position at Applebrook RV Parks?
About the Company:
Applebrook Homes, LLC seeks talented candidates who want to invest in their long-term future by offering them a career, not just a job. We are a growing niche commercial real estate company driven by a team of entrepreneurial professionals.
We offer a Company culture that is centered around teamwork, diversity, mutual respect, combined with supportive interactions with an experienced leadership team dedicated to Team Member success. We seek candidates who enjoy the satisfaction of working hard, developing skills, and a job well done. The delivery of superior service has contributed to our ongoing growth and success, which ultimately translates into greater career advancement potential for ambitious, independent, and strong performers.
About the Park:
Saratoga RV Park is a majestic, pet-friendly, RV campground that offers a wide variety of camping outdoor activities, RV rallies and full-service amenities to our guests. This 301-site RV Park and campsite is perfectly located in the Saratoga Springs area of New York, and features full-service 30 Amp and 50 Amp hook-up sites, a heated pool, hiking/biking trails, pickleball court, laundry facilities, remodeled showers, free WiFi at the clubhouse and pool, and propane sales. We also have storage for RVs, boats, trailers, & vehicle parking!
About the Job:
We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.
Key Responsibilities:
- Greeting and checking-in/out guests
- Answering phones and supporting guests or potential guests.
- Work with maintenance staff to resolve any issues.
- Quickly address any guest inquiries or concerns with speed and professionalism.
- Assist with on-site convenience and souvenir store.
- Manage cash and perform minor accounting.
- Other job-related duties or special projects as assigned.
Required Skills/Experience:
- A minimum of 1 to 2 years of customer service, hotel or retail experience.
- Highschool graduate or GED required.
- Proficient with email communication.
- A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility.
- Motivation and dedication to serving customers and a job well done.
- Able to work with minimal supervision.
- Able to work approximately 20 -24 hours each week including some weekends. Must be within commuting distance to the property
Physical Requirements*:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Able to stand, walk, stoop, kneel, bend, and reach periodically | Visually look at a computer for extended periods | Able to sit and use the computer for hours at a time | Subject to environmental conditions, work activities can occur inside and outside | Repetitive hand motions, such as typing | Able to safely lift, pull and push up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Applebrook Homes is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.
