What are the responsibilities and job description for the Client Service Representative position at Applebrookinn Veterinary Center and Pet Resort?
Job description
Applebrook Inn Veterinary Center and Pet Resort is a full service animal care facility located on almost 10 acres in beautiful West Chester, Pennsylvania offering veterinary care, boarding, grooming, daycare and training services. We are looking for the right candidate to join our fast growing facility.
The Client Care Specialists primary duty is interacting with clients and coordinating communication between doctors, technicians, and the clients. Candidate must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Some night and weekend hours required.
Responsibilities include, but are not limited to:
- Answer phone calls in a professional manner
- Triage communication based on importance
- Medical data entry
- Schedule all appointments for both the veterinary center and pet resort
- Effectively manage client flow from check in to check out
- Verify up to date client and patient information (i.e. vaccine records)
- Communication with clients regarding delays, and overall health and welfare of pets staying on property
- Work patiently with potentially distressed, frustrated or disgruntled clients in difficult situations
- Process payments and manage end of day procedures to reconcile discrepancies
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
Requirements
- Basic computer skills sufficient to operate Windows and practice management systems
- Knowledge of veterinary procedures and terminologies is a must
- Must be able to carry 50lbs
- Passionate about animals
- Ability to relate with clients in a friendly, professional manner
- Excellent phone etiquette
- Exercise patience with clients
- Exceptional organizational skills
- Customer Service: 1 year (Required)
- Receptionist Experience: 1 year (Required)
- Veterinary Reception Experience (Preferred)
Job Duties:
* Answer incoming customer inquiries
* Answer incoming customer inquiries
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested Communication method(s) used:
- Phone
- Chat
- In person
Hours per week:
- 35-40
Benefits:
- Profit Sharing
- 401(k) (with a 3% employer match)
- Paid Dental insurance
- Paid Disability insurance
- Paid Employee assistance program
- Paid Health insurance for employee
- Paid time off (accrued)
- Paid Vision insurance
- Company Parties
- Starting pay is competitive and based on relevant experience
- Discounted veterinary care for pets'
- Discounted Boarding and Daycare
Schedule:
- Day shift
- Monday to Sunday
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Receptionist: 1 year (Preferred)
Work Location: In person
Salary : $15
