Data Entry Specialist

Location: Palm Harbor, FL 34684

Assignment: 5/5/25- 3 months (potential extension/temp to hire)

Hours: Monday – Friday: 9am-6pm

Pay: $18.00/ hour PAID WEEKLY

Special details: Must pass background

Duties and Responsibilities:

• Accurately entering data from various sources into designated databases and spreadsheets.
• Increase productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
• Build relationships with the customers by phone and email and provide continuous communication.
• Create, notate, and close actions for completed tasks and relevant interactions with technicians, property staff, and residents.
• Escalate, track, and resolve support-related issues on specific customer properties.
• Updating and maintaining existing data within databases and spreadsheets.
• Contribute to team success by consistently meeting and exceeding performance targets in speed, accuracy, and output volume.
  
  
  

Key Metrics:

• Mean Time to Resolution (respond and resolve), actions, retention, activation rate within the properties, and Net Promoter Score.
• Collaborate with various company departments to research and resolve customer issues.
• Ensure that all customer correspondence is reviewed, worked on, and responded to or forwarded to the appropriate department within 24 hours of receipt.
• Assist in resolving customer escalations.
• Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
• Approximately two hours of inbound phone time and two hours of job quality control.
• Position may require mandatory overtime when necessary to meet company metrics.
• Perform all other duties and projects as assigned.
  
  
  

Education/Skills/Requirements:

• High school diploma or equivalent
• Detail-oriented Proficient knowledge in Microsoft Office (specifically Excel)
• Excellent written and oral communication skills (to be able to compose reports and business correspondence and assist customers over the phone)
  
  
  

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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