Medical Records Request Specialist

Under the general supervision of the Client Services Team Lead, the Medical Records Request Specialist assists paralegals and attorneys in requesting and obtaining medical and pharmacy records for specific cases. You will play a key role in ensuring that our legal teams have the necessary information to support their cases, all while maintaining organization and accuracy. This role requires an individual who is detail-oriented, has strong communication skills, and thrives in a deadline-driven environment.

Key Responsibilities:

• Request medical and pharmacy records from facilities either directly or through third-party vendors.
• Access vendor portals to download case-related medical and pharmacy records.
• Review and assess the relevance of medical and pharmacy records to the case at hand.
• Ensure that all intake information is documented accurately in our case management system.
• Maintain and update the case management evidence database to ensure proper documentation is available for the legal team.
• Organize and manage records efficiently, ensuring that information is accessible to the legal team in a timely manner.
• Follow up on requests and maintain communication with healthcare providers or third-party vendors as needed.
  
  
  

Minimum Requirements:

• High school diploma required; institutional degree in a related field preferred.
• Knowledge of medical terminology and/or experience in the medical field is strongly preferred.
• Strong communication and interpersonal skills with the ability to follow up independently.
• Exceptional attention to detail and the ability to work with minimal supervision.
• Strong organizational skills with the ability to meet deadlines.
• Ability to perform internet research and navigate software programs with ease.
• Proficiency in Microsoft Word, Outlook, and Excel.
  
  
  

Essential Duties and Responsibilities:

• Download medical and pharmacy records from vendor portals and other approved sources.
• Assess records for relevance to the case and ensure they are documented appropriately in the case management system.
• Maintain the case management evidence database and update it as new information is obtained.
• Provide timely and accurate records to paralegals, attorneys, and other legal team members as needed.
  
  
  

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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