What are the responsibilities and job description for the Customer Account Specialist position at AppleOne Technical Staffing?
This is a contract position with a potential to be contract to hire.
*Training will be onsite and then can move remote*
What you will do...
- Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
- Process billing adjustments and customer discrepancies with a sense of urgency.
- Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
- Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
- Maintain relationships with Internal and External customers to drive efficiencies in processes.
- Assist in projects, process improvements, and other collection related tasks as identified by management.
Requirements
- Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
- One-year Credit and B2B Collection experience
- Previous customer service and professional telephone etiquette
Skills
- Ability to work with minimal supervision and think logically & constructively
- Creative Problem Solver
- Organizational and Time Management Skills
- Professional Verbal and Written Communication
- Proficient Microsoft Excel and Word
- Strong sense of Urgency and Customer Focus
- Interpersonal/People Skills, in working with Colleagues and Customers
Salary : $21 - $22
