What are the responsibilities and job description for the Collector - Fort Worth position at AppleOne?
Join a dynamic team and take on a rewarding role managing customer accounts. You’ll handle both inbound and outbound calls, collecting payments, negotiating solutions, and delivering top-notch customer service. Whether dealing with past due balances, lease end charges, or repossessions, you’ll work to find the best resolution for each customer.
Key responsibilities include: • Managing a queue of assigned accounts and performing skip tracing to locate customers when needed. • Collaborating with internal and external teams to resolve escalated issues. • Offering feedback to improve processes and training materials. • Ensuring compliance with corporate standards.
Requirements: • High school diploma or GED (Bachelor’s degree preferred). • 1-2 years of experience in customer service or collections (automotive industry experience is a plus). If you’re a proactive problem-solver with strong communication skills, apply now to make a difference!
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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