What are the responsibilities and job description for the Contact Center Customer Service Representative position at AppleOne?
We are seeking friendly, detail-oriented, and dependable individuals to join our Contact Center Customer Service team! If you love helping people, enjoy solving problems, and have a knack for staying organized while multitasking, we want to hear from you.
This is a customer service role (not sales). You’ll be handling inbound and outbound calls, assisting customers and insurance agents with their questions, and entering important information into our tracking systems.
Top Decision-Making Factors:
Strong customer service background – a genuine passion for providing great service is a must
Ability to multitask between talking and navigating systems
Clear and professional phone presence
Key Responsibilities:
Answer incoming calls from customers and help resolve their questions or concerns
Make outbound calls to insurance agents and brokers to gather or confirm information
Respond to email inquiries and documentation requests
Accurately enter and maintain data in our insurance-tracking database
Learn and retain product knowledge to better support customers
Handle an average of 30–40 calls per day
Perform other related duties as assigned
Qualifications:
Great communication skills and a positive, team-first attitude
Interest in learning and growing within a customer service environment
Minimum typing speed of 8,000 KPH (alphanumeric)
Previous customer service or call center experience preferred
Join a team that values your contribution and helps you grow in a supportive, people-first environment.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1030
This is a customer service role (not sales). You’ll be handling inbound and outbound calls, assisting customers and insurance agents with their questions, and entering important information into our tracking systems.
Top Decision-Making Factors:
Strong customer service background – a genuine passion for providing great service is a must
Ability to multitask between talking and navigating systems
Clear and professional phone presence
Key Responsibilities:
Answer incoming calls from customers and help resolve their questions or concerns
Make outbound calls to insurance agents and brokers to gather or confirm information
Respond to email inquiries and documentation requests
Accurately enter and maintain data in our insurance-tracking database
Learn and retain product knowledge to better support customers
Handle an average of 30–40 calls per day
Perform other related duties as assigned
Qualifications:
Great communication skills and a positive, team-first attitude
Interest in learning and growing within a customer service environment
Minimum typing speed of 8,000 KPH (alphanumeric)
Previous customer service or call center experience preferred
Join a team that values your contribution and helps you grow in a supportive, people-first environment.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1030
