What are the responsibilities and job description for the Contract Customer Service Representative... position at AppleOne?
Title : Customer Service Representative
Location : Jackson, MI (onsite)
Assignment : 3 / 3 / 25- 5 / 3 / 25 (potential extension)
Hours : Monday – Friday : 8 : 00am -4 : 30pm
Pay : $23.00 per hour PAID WEEKLY
Special details : Must pass background.
Summary :
Responsible for ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics. This position receives general business and strategic guidance from their direct supervisor and has input into operational strategies. Customer services do have access to a number of solutions however decision-making will require creative solutions given the complexity of each customer.
- Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries.
- Verifies order parameters such as availability, specifications, pricing, delivery options, etc.
- Prepares reports and maintains key business tracking information during the season.
- Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions.
Education / Experience / Skills :
EEO / AA Employer / Vet / Disabled.
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
none specified)
Salary : $47,800
