Electrical & Hydraulic Service Technician

Job Description

Job Description

Job Title : Senior Service Technician

Location : Charlotte, NC (28217)

Employment Type : Direct Hire

Compensation : $25 - $28 per hour

Position Summary :

We are seeking a skilled and motivated Senior Service Technician with a strong electrical background to join our team in Charlotte, NC. This role requires prior hands-on experience working with electrical, hydraulic, and / or mechanical equipment and components. You will play a key role in enhancing the technical skills and customer service abilities of our service team. Your expertise, strategic oversight, and commitment to excellence will ensure outstanding customer satisfaction and the overall success of our service operations.

Key Responsibilities :

Team Development

Mentor and coach service team members to improve technical proficiency and customer service skills.

Develop and conduct training programs to elevate the team’s capabilities.

Customer Service Network

Build and maintain a reliable customer service network, including service distributors, independent contractors, and direct employees.

Provide ongoing training to service personnel to maintain high service standards.

Technical Service & Support

Oversee work orders for inspections, upgrades, repairs, and accessory installations.

Perform machine installations and provide hands-on training for clients.

Deliver telephone and field service support to address technical issues efficiently.

Install and maintain cloud-based performance monitoring systems and related technologies.

Quality Assurance & Feedback

Create and implement systems for reporting product quality and service feedback.

Address warranty concerns and provide parts sales and technical support as needed.

Sales Support

Assist with tradeshows, product demonstrations, application testing, and related activities.

Qualifications : Hard Requirements

Prior hands-on work experience with electrical, hydraulic, and / or mechanical equipment and components is required.

Strong understanding of electrical and hydraulic systems.

Proficiency in reading and interpreting electrical and hydraulic schematics.

Proven hands-on mechanical skills and experience.

Experience with bandsaws is a plus.

Interpersonal Skills

Excellent customer service abilities.

Strong communication and teamwork skills.

EEO / AA Employer / Vet / Disabled.

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_ English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.

Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement. Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets. Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities. Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.

Salary : $25 - $28