What are the responsibilities and job description for the IT helpdesk Tier 1 position at AppleOne?
Job duties :
- Primary responsibility will be IT help desk Tier 1 : onside and remote support to hotel employees about hardware, software, network, and network devices connectivity.
- Respond to tickets (via ticketing system, email, and phone calls), resolve issues and document occurrences and solutions.
- Computer imaging, deployment and maintenance of user workstations with the latest software patches and anti-virus and anti- definitions.
- Maintain accurate inventory and reporting of all hardware and software assets.
- Support hotel franchise software or hardware refresh, PC replacement, brand conversion, take-over & installation projects.
- Respond to systems-related problems, and coordinate with vendors in maintaining interfaces between hotels’ property management system, inter net service, telephone, TV Services, credit card, and Point-Of-Sales.
Job Requirements : ??
Education :
Schedule :
EEO / AA Employer / Vet / Disabled.
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
none specified)
Salary : $41,600 - $52,000
