What are the responsibilities and job description for the Program Administrator position at AppleOne?

Program Administrator – IT Support & Operations

Location : Columbia, SC (full time on site)

Salary Range : $50K - $60K

Position Summary

We are seeking a Program Administrator to support the IT Department and Director, ensuring smooth daily operations by managing workflows, tracking performance, and overseeing administrative functions. This role is key to handling service requests, inventory tracking, technician support, procurement, and department scheduling.

Ideal for a highly organized, proactive professional, this position offers the opportunity to streamline processes, generate reports, and support IT leadership in optimizing department efficiency.

Key Responsibilities :

Operational & Administrative Support

Provide administrative support to IT leadership, managing schedules, taking meeting notes, and coordinating department activities.
Oversee ticketing system management, ensuring service requests are fairly assigned and evenly distributed among technicians. Tracks and reports on the helpdesk ticketing system
Act as the main point of contact for helpdesk calls, answering inquiries and ensuring timely resolution of requests.
Generate and track reports in Excel, monitoring technician performance, ticket closures, and departmental efficiency. Schedules and delivers reporting as needed throughout the agency.
Assist in structuring processes, helping improve workflows and efficiency within the department.
Keeps up with priorities and schedules of the IT Department.

Procurement & Inventory Management

Track and manage ordering stock, supplies, and inventory for the IT department.

Process accounts payable tasks, including managing shopping carts, submitting goods receipts, and ensuring purchases align with department needs.

Work with finance to keep procurement and inventory records organized and up to date. Keeps up with assets and inventory

Tracks PO’s and good receipts.

Team Coordination & Process Optimization

Support IT leadership with team scheduling and departmental organization, keeping operations on track.

Assist in onboarding and transitioning new department processes as we expand into additional IT functions.

Provide feedback and insights on department performance, identifying areas for improvement and efficiency.

Collaborate with team members to identify and implement new strategies for workflow optimization.

Qualifications & Skills

3 years of experience in an administrative, program coordination, or operations support role, preferably in IT or a technical environment

Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and tracking software.

Excellent organizational and time management skills with the ability to manage multiple priorities.

Strong problem-solving skills, with the ability to identify inefficiencies and suggest process improvements.

Excellent communication and coordination skills, with the ability to support leadership and a technical team.

Ability to work independently and take initiative, keeping leadership on track without micromanagement.

Experience managing helpdesk tickets, reporting, and procurement is a plus.

Able to manage time effectively during heavy work loads

Excellent communication skills, both oral and written.

Able to be flexible between different types of task.

If you are a proactive and detail-oriented professional who thrives in structured yet evolving environments, we encourage you to apply!

EEO / AA Employer / Vet / Disabled.

The Know Your Rights poster is available here :

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

none specified)

Salary : $50,000 - $60,000

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