What are the responsibilities and job description for the Quality Assurance Specialist II position at AppleOne?
Job Description
Job Description
Responsibilities :
HR ServiceNow is a case management / workflow application used by HR organization. We have multiple ad hoc projects, application upgrades and patches throughout the year, and a backlog of application functionality we'd like to implement. We need someone to help us manage the quality assurance (QA), testing, and documentation related to the various projects and deliverables.
- Support the HR ServiceNow team in the quality assurance / testing and documentation aspect of project delivery, application upgrades, patches, and other duties as assigned,
- Work with manager to create and maintain test scripts and create a repeatable and sustainable QA protocol / strategy
- Must have experience with quality assurance and application testing protocol, including writing test scripts / user stories, leading test sessions, defect tracking and management, and creating associated metrics.
- Schedule and lead testing sessions with HR ServiceNow team members related to projects, upgrades, and patches
- Analyze defects and work with developers / specialists to identify root cause
- Report and track defects to resolution; develop process to capture QA metrics
- Ensure technical documentation is reviewed and updated to assist with the QA process
- Collaborate with other HRSD team members, ITSM ServiceNow, and other IT and business areas to ensure successful delivery of initiatives
- Ensures all processes comply with co. policies and procedures and applies best practice standards throughout product lifecycle.
- Must be available to work at least 4 hours one Saturday per quarter for system upgrades and patches
- Must be flexible, adaptable to quickly changing priorities, and able to handle multiple projects simultaneously
- Practices safety-conscious behaviors in all operational projects and procedures.
- Other duties as assigned
EEO / AA Employer / Vet / Disabled.
The Know Your Rights poster is available here :
https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here :
https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
1553
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement. Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets. Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities. Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.