Customer Service Rep - Medical Office - $15/HR

Join a team of dedicated healthcare workers on their journey to provide relief, support, research, and treatment to patients in need of specialized care in northern Indianapolis. This role is the first point of contact for patients and is instrumental in providing a comforting experience and keeping appointments organized.

A Customer Service Rep needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Ultimately, you will work directly with patients and our medical staff to answer any questions they may have about treatment options or insurance coverage.

Daily functions include:

• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and wait times
• Responsibilities
• Update and verify patient information at every visit
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Receive and process cash and credit card payments for medical services rendered
• Review patient accounts, identify delinquent accounts and collect overdue payments
• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member

Requirements and skills

• Proven work experience as a Customer Service Representative or similar role
• Knowledge of medical terms and practices
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• High school diploma or equivalent preferred
• Valid driver's license and reliable transportation

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE: Full Time

SHIFT: 1st

PAY: $15.00/HR