Account Coordinator

About Applewood Seed Company

At Applewood Seed Company, we envision a world beautifully painted with the colors of nature—thriving in an environmentally sustainable way. As a 100% employee-owned company, we are driven by a shared passion for making a positive impact on the communities where we live and work. Applewood is a leading producer and wholesaler of premium wildflower, garden flower, native grass, and herb seeds. We proudly serve wholesale, commercial, government, and seed industry partners, offering high-quality, open-pollinated seeds in both single species and custom mixes designed for diverse regions and specialized applications. We are in growth mode, embracing new challenges with energy and creativity. Our culture celebrates entrepreneurial spirit and fosters collaboration, empowering every employee-owner to perform at their best in an open, friendly environment. At Applewood, seed is our passion, but our purpose runs deeper - to cultivate the well-being of our employee-owners, customers, growers, and the planet itself.

Primary Role/ Responsibility

The Account Coordinator plays a vital role in supporting relationships with our customers. In this role, you’ll act as a support our Account Managers’ customers and work with our cross-functional internal teams, ensuring the timely and successful delivery of solutions that meet their unique needs. Responsibilities include reviewing orders for accuracy, maintaining CRM database, coordinating sales leads, coordinating the international order process, and assisting with catalog/pricing delivery to customers.

Essential Duties and Responsibilities

• Help the Account Management team meet established sales goals
• Complete follow up with customers regarding quotes and opportunities
• Establish, maintain, and improve company service standards
• Review sales orders for accuracy and deliver to shipping department in a timely manner
• Prepare and review paperwork for international orders
• Assist, update, and implement reporting processes to support monthly sales goals and objectives
• Maintain, implement, and enhance sales processes and opportunities
• Enter leads/accounts/contacts into CRM from website, seed orders, and other methods of communication.
• Maintain CRM database through lead follow-up and account review
• Maintain customer database in Microsoft Dynamics Great Plains
• Review emails from staff and customers and respond as needed
• Sales and administrative tasks include filing, data entry, answering phones/emails, Excel spreadsheet assistance, provide in-office assistance of work from home staff, support out of office staff during PTO/vacation, etc.
• Other duties as assigned

Knowledge/Skills/Abilities

• Knowledge of Microsoft Office products required (Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Planner, Visio)
• Knowledge of Microsoft Dynamics CRM and Great Plains software preferred
• Must have strong organizational and project management skills, as well as attention to detail Consistent ability to follow detailed processes and procedures accurately
• Adapts easily to rapidly changing requests, processes, and procedures
• Ability to remain calm and professional in difficult or stressful situations
• Ability to maintain confidentiality
• Excellent written and verbal communication skills
• Must be a self-starter and able to independently or with teams to move projects forward, prioritize tasks, and meet deadlines Superior customer service skills