Account Manager

About Applewood Seed Company

Applewood Seed Company, an employee-owned company, is a leading wildflower and garden flower seed producer, and a wholesaler of native grass and herb seed. Servicing wholesale, commercial, government, and seed industry accounts, we carry high quality, open-pollinated seeds, offering single species and seed mixes for a variety of geographic regions and special applications. We place considerable focus on a culture where employees are free to perform to their fullest potential in an open and friendly environment.

Primary Role/ Responsibility

Account manager responsibilities include developing long-term relationships with a portfolio of customers, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and grow preferred customer accounts. Identify, develop, and foster new customers accounts. Attendance at domestic and international trade shows is a key aspect of this position to maintain these relationships and identify new opportunities with existing customers or new prospects.

Essential Duties and Responsibilities

• Be the trusted advisor to customers and build long-term relationships with customer’s key personnel.
• Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis.
• Monitor and analyze customers' usage of our products.
• Responsible for working with the Sales team to onboard and integrate new customers and develop existing customer relationships.
• Assist customers through email, phone, online presentations, screen-share and in-person meetings.
• Work in a collaborative environment and foster strong working relationships with team members.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of initiatives to internal stakeholders.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Knowledge/Skills/Abilities

• Demonstrated ability to communicate, present and influence credibility and effectively at all levels of the organization.
• Experience in delivering customer-focused solutions based on customer needs.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines